Prairies de la mer

General Terms and Conditions of Sale

PRAIRIES DE LA MER – 1910 Route du Littoral, 83310 GRIMAUD, France – Tel.: +33 (0)4 94 79 09 09 – Fax: +33 (0)4 94 79 09 10 – https://www.riviera-villages.com – prairies@riviera-villages.com

1,031 pitches – Five-star classification awarded by Atout France by decision dated 20 April 2022, valid until 20 April 2027.

SIRET No. 602 037 640 00029 / APE Code 552C – Legal form: French public limited company (société anonyme) with a Board of Directors – Share capital: EUR 80,512.14 – Registered office: Quartier Saint Pons-Les-Mures, 83310 GRIMAUD – Fréjus Trade and Companies Register No.: 602 037 640 – Intra-Community VAT No.: FR 92 602 037 640 00029.

Article 1. Scope of Application of the General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply, without restriction or reservation, to all purchases of services (the “Services”) offered by LES PRAIRIES DE LA MER (the “Service Provider”) to consumers and non-professional customers (the “Customers” or the “Customer”) through its website, https://www.riviera-villages.com (the “Website”).

The main characteristics of the Services and their specific terms and conditions are presented on the Website.

The Customer is required to familiarise themselves with these terms and conditions before placing any order. The selection and purchase of a Service are the sole responsibility of the Customer.

These terms and conditions apply to the exclusion of all other terms and conditions, in particular those applicable to other distribution channels through which the Services are marketed.

They may be supplemented by specific terms and conditions set out on the Website before any transaction is entered into with the Customer.

These General Terms and Conditions of Sale are available on the Website at all times and shall prevail, where applicable, over any other version or conflicting document.

Unless proven otherwise, the data recorded in the Service Provider’s computer system shall constitute evidence of all transactions concluded with the Customer.

The Customer declares that they have read and accepted these General Terms and Conditions of Sale by ticking the box provided for this purpose before commencing the online booking procedure described below.

Confirmation of a booking for Services by the Customer constitutes unreserved and unconditional acceptance of these General Terms and Conditions of Sale.

The Customer acknowledges that they have the legal capacity required to enter into a contract and purchase the Services offered on the Website.

As these General Terms and Conditions of Sale may subsequently be amended, the version applicable to the Customer’s purchase shall be the version in force on the Website on the date the order is placed. These General Terms and Conditions are effective as of 1 November 2026.

Amendments to these General Terms and Conditions of Sale shall be enforceable against users of the Website from the date on which they are published online and shall not apply to transactions concluded previously.

Article 2. Booking a Stay and Payment of the Price

The Customer selects the Services they wish to book on the Website.

To ensure that the Customer is fully informed about the Services offered, they may consult the catalogue of Services on the Website or in the printed brochure, or obtain explanations from the Service Provider’s booking agents by telephone on 00 33 4 94 79 09 09 or by email at prairies@riviera-villages.com.

The Customer independently determines which Services they wish to book on the date of booking.

By confirming the booking, the Customer acknowledges the content of the Services, the destination, the price and booking arrangements, and all the characteristics of the stays and accommodation.

The Customer thus acknowledges having requested and obtained all the information necessary to make the booking on a fully informed basis and under their own responsibility.

The booking is registered on the Website when the Customer accepts these General Terms and Conditions of Sale by ticking the box provided for this purpose and confirms the booking. Such confirmation implies acceptance of these General Terms and Conditions of Sale in their entirety and constitutes evidence of the contract of sale.

The booking shall only be considered final once:

the Service Provider has sent the Customer confirmation of acceptance of the booking by email; and
the Customer has made payment in accordance with the terms applicable to the selected offer.

The Customer undertakes not to establish their domicile or carry out any professional activity within PRAIRIES DE LA MER.

Accommodation units designated as “Lodges PMR” are reserved exclusively for stays where at least one member of the party has a disability or holds official recognition of reduced mobility. This measure is intended to ensure that our specially adapted facilities remain available to persons with specific accessibility needs.

For these accessible accommodation units, the handover of keys is conditional upon the visual presentation, at check-in at reception, of a valid official supporting document (French Mobility Inclusion Card (Carte Mobilité Inclusion) bearing the designation Invalidité (Disability), Priorité (Priority) or Stationnement (Parking), European Disability Card, or an equivalent administrative document for residents of other countries). No copy, scan, photograph, recording or systematic retention of such documentation shall be made, in order to limit the processing of personal health-related data to what is strictly necessary for the stated purpose.

If a valid supporting document is not presented upon arrival:

The guest shall not be entitled to occupy the specific accommodation unit concerned.
Subject to availability at the establishment, the guest shall be offered equivalent alternative accommodation, subject to immediate payment of the applicable rate.
If no alternative accommodation is available, or if the guest refuses to regularise the situation, the stay shall be terminated and the booking cancelled solely on grounds attributable to the guest, due to failure to comply with the eligibility requirements, without any entitlement to compensation.

Lodges PMR are subject to the payment and cancellation terms applicable to the Standard Package, as set out below.

Article 3. Prices and Payment Terms

A. Prices

The Services offered by the Service Provider are supplied at the prices in force on the Website.

The price of the Services is stated in euros (€), inclusive of VAT at the applicable statutory rate.

Tourist tax is not included in the price. Tourist tax applies to persons aged 18 and over (at the rate in force in Grimaud at the time of the stay, per night and per person aged 18 and over).

Our prices, inclusive of all taxes, are subject to change in the event of an increase in the rates of taxes applicable to our stays.

Prices take into account any discounts or promotional offers granted by the Service Provider under the conditions specified on the Website.

These prices are firm and final on the date of booking. The Service Provider specifies that prices are dynamic and change as the season progresses, enabling the Customer to benefit from the most advantageous price available on the date of booking.

The price displayed and preceded by the words “from” is the lowest price available during the establishment’s opening period.

This rate shall be adjusted upwards through the combined application of two criteria:

Depending on the period booked and the establishment’s occupancy level, a dynamic multiplier specific to each period shall be applied.
Booking in advance provides a price advantage, which may not reduce the rate below the reference rate (the displayed rate).

In view of the foregoing and the Customer’s active role in determining the rate applicable to their stay, which depends on how far in advance the booking is made, LES PRAIRIES DE LA MER may under no circumstances be held liable for any difference in cost between two stays booked for the same period.

B. Payment Terms and Methods

Payments shall be made exclusively through secure channels using the following methods:

Bank cards: Carte Bleue, Visa, MasterCard and American Express.
Bank cheque. Cheques not sent by registered post and not received by PRAIRIES DE LA MER shall remain the Customer’s responsibility.
Bank transfer.
Holiday vouchers (chèques-vacances). No change shall be given if the total value of the holiday vouchers exceeds the total booking price. Vouchers not sent by registered post and not received by PRAIRIES DE LA MER shall remain the Customer’s responsibility.

Payment by bank card is irrevocable, except in the event of fraudulent use of the card.

In such circumstances, the Customer may request cancellation of the payment and reimbursement of the corresponding amounts.

Where payment is made by bank cheque, the cheque must be issued by a bank established in metropolitan France or Monaco.

Cheques shall be presented for payment upon receipt.

Any late payment shall automatically give rise to a fixed charge of forty (40) euros. Furthermore, in the event of non-compliance with the payment terms set out above, the Service Provider reserves the right to cancel the provision of the Services booked by the Customer.

Payments made by the Customer shall only be deemed final once the Service Provider has actually received the amounts due.

Each payment must be accompanied by the booking reference shown on the Service Provider’s booking confirmation.

Payments shall be arranged as follows:

For the Liberté Package

Where the booking is made more than 15 days before the start of the stay, the Service Provider must receive a deposit of 30% of the total booking price, inclusive of all taxes, within a maximum of seven (7) days following the Service Provider’s confirmation of the booking. The balance must be received by the Service Provider no later than 15 days before the start of the stay.
Where the booking is made less than 15 days before the start of the stay, the Service Provider must receive the full booking price within a maximum of seven (7) days following the Service Provider’s confirmation of the booking.

For the Non-Refundable Rate

The full amount must be paid on the date of booking.

For Our Standard Package

Where the booking is made more than 30 days before the start of the stay, the Service Provider must receive a deposit of 30% of the total booking price, inclusive of all taxes, within a maximum of seven (7) days following the Service Provider’s confirmation of the booking. The balance must be received by the Service Provider no later than 30 days before the start of the stay.
Where the booking is made less than 30 days before the start of the stay, the Service Provider must receive the full booking price within a maximum of seven (7) days following the Service Provider’s confirmation of the booking.

C. Discounts and Promotional Offers

If the Customer is entitled to a price reduction under a promotional offer, they must claim it at the time of booking.

Promotional offers are subject to certain conditions detailed on our Website. Furthermore, price reductions and promotional offers may be combined, subject to the conditions detailed on our Website.

Once the booking confirmation or invoice has been issued, the Customer may no longer claim any discount.

For further details, please refer to: https://www.riviera-villages.com/Les-Prairies-de-la-Mer/Nos-offres

Article 4. Cancellation of a Booking

Customers are reminded that they do not have the right of withdrawal provided for in Article L. 221-18 of the French Consumer Code, in accordance with Article L. 221-28, paragraph 12, of the French Consumer Code, which excludes this right in respect of contracts for accommodation services to be provided on a specified date or during a specified period.

A. Cancellation by the Service Provider

In the event of cancellation by the Service Provider, except in cases of force majeure, the Service shall be refunded by bank transfer within 60 days of cancellation by the Service Provider.

Such cancellation shall not give rise to any payment of damages or compensation.

Nevertheless, provided that applicable law permits, the establishment reserves the right to reimburse the Customer by another means, in particular by issuing a credit voucher.

B. Cancellation by the Customer

For a cancellation to be taken into account, it must be notified to the Service Provider by email or by registered letter with acknowledgement of receipt.

Where notification is sent by email, the cancellation shall only be effective once the Service Provider has acknowledged receipt.

Any cancellation by the Customer shall be governed by the specific conditions applicable to the selected offer. These conditions are communicated before the booking becomes final, when the Customer selects the offer.

For the Liberté Package

Cancellation without charge and without the need to provide supporting documentation is possible more than fourteen (14) days before arrival.

The full amount of the stay shall be retained if cancellation takes place after the fourteenth (14th) day before the start date of the stay.

Subject to the provision of supporting documentation issued by your employer or by an administrative or medical authority, the Service Provider shall reimburse the amounts paid without applying cancellation charges, provided that such documentation is submitted no later than the day before the start of the stay, in the following circumstances:

Serious illness (preventing the person concerned from travelling independently), serious accident (preventing the person concerned from travelling independently) or death affecting you, your spouse, your partner under a French civil solidarity pact (PACS), your ascendants or descendants up to the second degree, your father-in-law, mother-in-law, sisters, brothers, brothers-in-law, sisters-in-law, daughters-in-law, or any person registered as participating in your stay.

Dismissal or termination of employment by mutual agreement (rupture conventionnelle) affecting you, your spouse or your PACS partner, provided that the relevant procedure was initiated after the booking was made with our establishment.

For the Non-Refundable Rate

No refund shall be available. All amounts paid shall be retained by our establishment.

For the Standard Package

This applies to offers that are not given a specific name at the time of booking.

If cancellation takes place more than sixty (60) days before the start date of the stay, our establishment shall not retain any cancellation charges.
If cancellation takes place between the sixtieth (60th) and thirtieth (30th) days before the start date of the stay, our establishment shall retain thirty per cent (30%) of the total price of the Service.
If cancellation takes place after the thirtieth (30th) day before the start date of the stay, all amounts paid shall be retained.

Serious illness (preventing the person concerned from travelling independently), serious accident (preventing the person concerned from travelling independently) or death affecting you, your spouse, your PACS partner, your ascendants or descendants up to the second degree, your father-in-law, mother-in-law, sisters, brothers, brothers-in-law, sisters-in-law, daughters-in-law, or any person registered as participating in your stay.

Furthermore, regardless of the offer selected, payments made using holiday vouchers (chèques-vacances) shall not be refunded.

Where a refund is due following cancellation by the Customer, and except in cases of force majeure, the establishment shall reimburse the Customer by bank transfer within 60 days of cancellation.

Nevertheless, provided that applicable law permits, the establishment reserves the right to reimburse the Customer by another means, in particular by issuing a credit voucher.

Article 5. Changes to a Booking

The Customer may request changes to their booking, including the dates and/or type of accommodation, by submitting a written request to the Service Provider (by post or email), subject to availability and feasibility.

No postponement to the following season shall be accepted.

If no change is made, the Customer must either undertake the stay under the original booking conditions or cancel it in accordance with the conditions set out above.

Any request to extend the duration of a stay shall be subject to availability and the rates in force on the date of the change request.

Any request to shorten or otherwise change the duration of a stay shall be treated as a partial cancellation and shall be subject to the cancellation conditions.

For the purposes of such cancellation, the stay shall be considered an indivisible whole, meaning that it cannot be divided or split.

IMPORTANT: No refund shall be granted for any stay that is shortened, interrupted or cut short (late arrival or early departure), or for any Service that is not used.

Article 6. The Stay

A. Arrival and Departure

Arrival days vary depending on the period and the type of booking.

Check-in is available from 4:00 p.m. on the relevant day, subject to presentation of a valid identity document.

A valid identity document means a passport or national identity card. Where payment has been made by bank card, the identity document must belong to the cardholder.

On the day of departure, rented accommodation must be vacated before 10:00 a.m.

Late check-out is available only subject to availability, on the day before departure, at a price of €40.

Provided that late check-out has been booked and paid for at reception on the day before departure, it allows the Customer to vacate the rented accommodation no later than 2:00 p.m.

In the event of delayed departure, an additional night may be charged at the nightly rate applicable on the date of the delayed departure.

B. Security Deposit

A security deposit equal to 25% of the rental price must be paid by the Customer to the Service Provider upon arrival, by bank card or cheque.

The payment method must belong to one of the persons participating in the stay, who must provide proof of identity by presenting a valid identity document.

The security deposit shall be returned to the Customer on the day of departure, following a full inspection (INVENTORY) of the rented accommodation.

Management reserves the right to retain all or part of the security deposit in the event of failure to comply with hygiene requirements and/or failure to take proper care of the rented equipment.

If the Customer is required to depart outside reception opening hours, the rented accommodation shall be inspected subsequently and the security deposit shall be returned by post.

Retention of the security deposit shall not preclude a claim for additional compensation where the costs incurred exceed the amount of the deposit.

C. Conduct During the Stay

i. Internal Rules and Customer Obligations

The Service Provider’s internal rules are displayed within the establishment. All Customers must comply with their provisions.

Furthermore, each Customer is personally responsible for any disturbances or nuisance caused by persons staying with them or visiting them.

Rented accommodation is intended for a specified number of occupants and may under no circumstances be occupied by a greater number of persons.

The Customer may not assign this contract without the Service Provider’s prior written consent.

Minors must be accompanied by their parents or legal guardians.

Electric vehicles belonging to the Customer must be charged exclusively using the charging sockets and stations, whether free of charge or subject to payment, designated or made available for this purpose by the Service Provider.

In the event of violent or inappropriate behaviour, insulting and/or racist remarks, verbal or physical assault, or, more generally, any serious and/or repeated breach of the establishment’s internal rules, the Service Provider reserves the right to require the Customer to leave the establishment.

No refund of any kind shall be granted in such circumstances.

If damage is discovered after the Customer’s departure (including breakage, theft, failure to comply with contractual conditions or hygiene and cleanliness requirements, or deterioration), management reserves the right to charge and invoice the Customer for the additional costs incurred as a result of such damage and necessary to restore the rented accommodation to its original condition (replacement of equipment, additional cleaning costs, repairs, etc.).

For reasons of safety and insurance, and in accordance with applicable standards, each accommodation unit has a strict maximum occupancy capacity.

Every person, including children and babies from birth, counts as a full occupant.

The identity of all occupants must be provided at the time of booking and confirmed before arrival. Only declared persons are authorised to stay at the establishment.

If, upon arrival or during the stay, the number of occupants exceeds the maximum authorised capacity of the accommodation booked, the establishment reserves the right to:

Refuse access to undeclared persons or persons exceeding the authorised occupancy.
Transfer the booking to accommodation with a higher occupancy capacity, subject to availability and payment of the difference in price.

If it is not possible to transfer the Customer to other accommodation, particularly when the establishment is fully booked, and the Customer refuses to comply with the maximum authorised occupancy capacity, the accommodation contract shall be terminated immediately due exclusively to the Customer’s breach, without the Customer being entitled to any refund or compensation.

ii. Loss, Theft and Damage

The Service Provider shall not be held liable for any loss, theft or damage to personal belongings during the stay, whether in the rented accommodation, car parks or communal areas.

Accordingly, the Service Provider disclaims all liability in the event of theft, fire, adverse weather conditions, etc., or any incident falling within the Customer’s civil liability.

The Service Provider also disclaims all liability for the tenant’s valuables, belongings and personal items, including those kept in safes located in the rented accommodation.

These safes are made freely available to the Customer and remain under the Customer’s sole responsibility.

Customers are advised to contact their insurance company to obtain an extension of their personal insurance cover, where necessary.

iii. Pets

Pets are accepted subject to a fixed charge of €8 per day per animal.

They must be supervised at all times and kept on a lead by their owner throughout the stay.

Any breach of hygiene or safety requirements caused by an animal may result in the Customer’s expulsion.

A prefectural order prohibits the presence of all pets on the beach.

Vaccination records for dogs and cats must be up to date.

Category 1 dogs are strictly prohibited from public transport, public places other than public roads, and premises open to the public.

Category 2 dogs must be muzzled and kept on a lead by an adult.

Article 7. Foreign Guest Registration Form

Articles R. 814-1 to R. 814-3 of the French Code on the Entry and Residence of Foreign Nationals and the Right of Asylum provide that:

For the purposes of preventing disturbances to public order, conducting judicial investigations and carrying out searches in the interests of individuals, hotel operators, operators of holiday villages and family holiday centres, tourist residences and residential holiday villages, providers of furnished tourist accommodation and bed-and-breakfast accommodation, and operators of campsites, caravan parks and other developed camping grounds are required, upon the arrival of a foreign national, to complete, or have the foreign national complete, and have the foreign national sign an individual police registration form.

The template for this form is established by a joint order of the Minister of the Interior, the Minister responsible for immigration and the Minister responsible for tourism.

Natural or legal persons renting out unfurnished premises are not subject to the obligations laid down in this Article.

The personal data collected pursuant to Article R. 814-1 include, in particular:

Surname and given names;
Date and place of birth;
Nationality;
The foreign national’s usual residential address;
The foreign national’s mobile telephone number and email address;
Date of arrival at the establishment and expected departure date.

Details of children under the age of 15 may be included on the form of an accompanying adult.

Forms completed pursuant to Article R. 814-1 must be retained for six months and handed over to the police or gendarmerie upon request.

Such transmission may take place electronically.

Article 8. Complaints

The Customer has access to a complaints procedure through which they may report any dissatisfaction relating to their stay.

Complaints may be submitted by post (PRAIRIES DE LA MER, 1910 Route du Littoral, 83310 GRIMAUD), by email (prairies@riviera-villages.com), or through satisfaction surveys provided at the end of the stay.

During the stay, reception staff are available from 8:00 a.m. to 11:00 p.m. to consider any complaints.

Complaints may concern whether the accommodation corresponds to the booking or whether the Services meet the Customer’s expectations.

The Service Provider undertakes to provide a reasoned response to any written complaint, provided that it is not anonymous.

Where the Customer seeks compensation or another form of redress in connection with a complaint, the complaint must be submitted to the Service Provider by registered letter with acknowledgement of receipt within one month following the stay, quoting the booking reference.

Article 9. Liability

In accordance with statutory provisions, the Service Provider undertakes to ensure that its Services comply with applicable requirements.

The Customer expressly acknowledges that the Service Provider cannot be held liable for inaccurate information communicated by its partners or any third party and included in the brochure or on the Website concerning the establishments, particularly presentation photographs, descriptions, activities, leisure facilities, Services and operating dates.

All photographs and texts used in the brochure or on the Website are non-contractual and are provided for information purposes only.

Certain activities and facilities offered by the Service Provider and described in the brochure or on the Website may be withdrawn, particularly for reasons imposed by an administrative authority, reasons relating to the implementation of a health protocol, safety reasons, as a precautionary measure or in cases of force majeure as defined by the French courts.

The Service Provider shall be exempt from liability where failure to perform or improper performance of the contract is attributable to the Customer, to an unforeseeable and unavoidable act of a third party unrelated to the provision of the contractual Services, or to an event of force majeure as defined in Article 1218 of the French Civil Code.

Where a private jacuzzi or swimming pool is provided within the rented accommodation, the Service Provider reminds the Customer that the private jacuzzi or swimming pool is not supervised.

The Customer is strongly advised to exercise vigilance to avoid any risk of drowning.

Before using the jacuzzi, the Customer must ensure that they have no medical contraindications to its use.

The Customer must also ensure that they possess the knowledge required to use and adjust the jacuzzi.

The Customer remains solely responsible for the proper use of the jacuzzi or swimming pool made available to them.

In the event of improper use of the facilities, the Customer shall be liable for the costs of repair and/or restoration.

In this respect, each user incurs personal civil liability.

The Service Provider disclaims all liability in the event of accidents, theft and/or damage to personal belongings, or drowning, arising during use of the jacuzzi or swimming pool.

Article 10. Applicable Law, Disputes and Jurisdiction

These General Terms and Conditions of Sale are governed by French law.

In accordance with the provisions of the French Consumer Code concerning the consumer dispute mediation process, after first contacting us and failing to obtain a satisfactory response, you may refer the matter free of charge to the following consumer mediation body:

CM2C
49 rue de Ponthieu
75008 PARIS
France

Tel.: 01 89 47 00 14

Website: https://www.cm2c.net/declarer-un-litige.php

Email: litiges@cm2c.net

If mediation is unsuccessful, any dispute arising from the formation, interpretation or performance of this contract shall fall within the exclusive jurisdiction of the courts in whose territorial jurisdiction the Service Provider’s establishment is located.

Article 11. Consequences of a Provision Being Deemed Unwritten or Invalid

The invalidity of any Article or clause of these General Terms and Conditions, or the fact that any such provision is deemed unwritten, shall not affect the remaining provisions hereof.