CANCELLATION INSURANCE 2019 GRITCHEN Affinity
New 2019: As from the 7th of March 2019, it is possible to subscribe a cancellation insurance from our partner "Gritchen Affinity" (see conditions and guarantees).
Receipt of the contract within 12h following the subscription.
As a reminder, please find below the cancellation conditions of KON TIKI :
[ ... ] 5 - CANCELLATION OF THE BOOKING
5.1: Cancellation by the customer
If you wish to cancel a stay, please inform us promptly by letter, email or fax, and confirm this with a letter sent by recorded delivery with acknowledgement of receipt. Any request to cancel must also be confirmed with proof, sent by recorded delivery with acknowledgement of receipt to Kon Tiki. The date retained to put the customer’s cancellation of the stay into effect will be the date on which the letter with acknowledgement of receipt is sent, as evidenced by the postmark.
If the cancellation occurs:
- More than 90 days before the date of start of the stay: reimbursement of 90% of the amount of the rental, excluding any insurance costs.
- Between the 89th and the 60th day included before the date of start of the stay: reimbursement of 75% of the amount of the rental, excluding any insurance costs.
- Between 59th and 30th day inclusive before the date of start of the stay: reimbursement of 50% of the amount of the rental, excluding any insurance costs.
- Between 29th and 15th day inclusive before the date of start of the stay: reimbursement of 10% of the amount of the rental, excluding any insurance costs.
- Counted from the 14th day included before the date of the start of the stay no refund will be made.
In all cases, the costs associated with the subscription of the insurance will not give rise to reimbursement.
The amount of the tourist tax is not included in the amount of the stay.
5.2: Subscription of an insurance covering in particular the cancellation of the stay.
If they wish, the customers of the company KON TIKI May, in addition to the price of their stay, subscribe at the time of their reservation or before the start of the schedule of cancellation fees of the insurer, the insurance provided by the SARL GRITCHEN Toledo and Associates Insurance Brokerage company with Allianz IARD, being specified that:
- The price of this insurance is set at 4% of the total amount of the customer's stay (accommodation and additional services that are included in the file such as renting a cot, adding breakfasts...);
- Customers who subscribe this insurance should contact GRITCHEN Affinity (contact details indicated in the general conditions of the insurance) in the event of the occurrence of a disaster likely to entrain the implementation of the corresponding guarantee;
- In no case shall KON TIKI be held responsible for the content of the insurance guarantees, the implementation of the insurance, the management of the claims declared by the customers or their compensation;
The content of the insurance (covered guarantees, conditions, amount, deductible, exclusions, establishment, etc.) is detailed by the general conditions governing the subscription of the insurance available on line: https://gap.gritchen.fr/minurl/kZHxtkXj/.
5.3 : Cancellation by Kon Tiki
If KON TIKI cancel the booking without proposing an alternative equivalent solution, you will obtain an immediate refund of all sums already paid. However, this cancellation does not give rise to any damages. Likewise, if KON TIKI cancel a stay because of an event constituting force majeure as defined in article 1218 of the French Civil Code, you will receive a refund of the sums already paid, but no indemnity will be paid. [ ... ]