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Cancellation insurance Kon Tiki


It is possible to subscribe a cancellation insurance (excluded Covid) from our partner "Gritchen Affinity" (see conditions and guarantees).

Receipt of the contract within 12h following the subscription.

As a reminder, please find below the cancellation conditions of KON TIKI :

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The Client is reminded that he/she has no right of cancellation as set out in article L. 221-8 of the French Consumer Code, and in accordance with Article L. 221-28 paragraph 12 of the French Consumer Code which excludes this right for contracts concerning the provision of accommodation services, which must be provided on a date or for a specified period.


Where the cancellation is initiated by the Provider, except in situations of force majeure, the Service will be reimbursed by bank transfer, within 60 days of the cancellation date by the Provider. This cancellation shall not give rise to the payment of damages.

However, on the condition that the applicable legislation permits, the establishment reserves the right to reimburse the Client in another form, namely a voucher.


Remember that any cancellation must be notified to the Provider by email or by registered mail with acknowledgement of receipt. Where an email is sent as notification, for it to be effective the Provider must acknowledge its receipt.


For the Client to make any cancellation, it is important to refer to the specific conditions that are applicable.  They are given, prior to the completion of a booking when a particular offer is selected.

  • For the Freedom offer
      • It is possible to cancel with no charge and no evidence more than seven (07) days before arrival 
      • From the 7th (seventh) day before arrival until the day before your arrival, cancellation without fees is conditional on the fulfilment of one of the listed Covid-19 exceptions and on presentation of adequate documentary evidence. 
      • Cancellation on the day of arrival will not be refunded by Kon Tiki. No reimbursement is possible. All sums paid are retained by the company.

Please refer to this web page https://www.riviera-villages.com/Informations/Termes-Conditions for more details.


  • For the standard offer : This section concerns those that do not fall into a specific category of offer at the time of booking.
    • If cancellation happens more than forty five (45) days before the start date of the stay, the total amount of the tariff is reimbursed by the company, excepted forty euros (40) for the Service.
    • If cancellation happens between the 44th (forty-fourth) and the 30th (thirtieth) before the start date of the stay, 25% of the total amount of the tariff for the Service is kept by the company.
    • All sums paid are retained if the cancellation is made after the 30th (thirtieth) day before the start date of the stay.


When reimbursement is due for a cancellation initiated by the Client and not in a force majeure situation, the company will send the refund by bank transfer to the Client within 60 days from the date of the cancellation. However, on the condition that the applicable legislation permits, the company reserves the right to reimburse the Client in another form, namely a voucher.

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