Discover our latest information and measures relating to COVID-19 Click here

Informations

Terms & Conditions

In this unprecedented situation the French government has taken exceptional measures. As a consequence, the cancellations conditions prevail over our usual General terms and conditions (ordinance nr. 2020-315 from 25 March 2020). For all reservations cancelled before our opening date, Riviera Villages issues a voucher for the amount already paid. This credit, valid for 18 months, gives you the opportunity to make a new booking.

 

Booking conditions Riviera Villages - PRAIRIES DE LA MER

***INDIVIDUAL STAYS AT LES PRAIRIES DE LA MER*** 

PRAIRIES DE LA MER - 1910 Route Du Littoral 83310 GRIMAUD France - tel +33(0)4 94 79 09 09 - fax +33(0)4 94 79 09 10 - www.riviera-villages.com - prairies@riviera-villages.com - Campsite *** - 1118 pitches - Atout France classification decision dated 18 May 2017 and valid until 18 May 2022. 

SIRET n° 602 037 640 00029 / APE 552C - Shape: Public limited company with a Board of
Directors - Share capital: 80.512.14 euros - Head office: Saint Pons-Les-Mures district 83310 GRIMAUD - N° RCS Fréjus: 602 037 640 - Intracommunity VAT No: FR 92 602 037 640 00029
In order to benefit from the services offered by PRAIRIES DE LA MER, we ask you to read carefully the general conditions below. These general terms and conditions are applicable for the reservation period from November 25, 2019 to October 11, 2020, for stays from April 4 to October 11, 2020. These conditions govern the sales of stays and are valid from the validation of your order. The fact of booking a stay implies full adherence and acceptance without reservation of our general terms and conditions.
The Client acknowledges and declares having the required capacity to contract and acquire the Services defined herein and offered by PRAIRIES DE LA MER. They declare that they have read the present document. The present conditions can be modified and / or completed at any time by PRAIRIES DE LA MER. In this case, the new version will automatically apply to all new customers, who will be informed by the online publication on the site: www.riviera-villages.com. The buyer acknowledges that they are fully aware that their agreement concerning the content of these general conditions of sale does not require a handwritten or electronic signature of this document.

PREAMBLE

The conditions for carrying on activities relating to the organisation and sale of trips or holidays are determined by the Tourism Code and more particularly by Articles L. 211-1 et seq. of the said Code. The object of the present general terms and conditions is to govern the contractual relations relating to the sale of individual stays between the company PRAIRIES DE LA MER and its customers, to fix their respective obligations. The fact for the company PRAIRIES DE LA MER not to take advantage of one or more of the provisions of the general terms and conditions cannot be assimilated to a renunciation.
Any reservation implies the client's unreserved application and full and complete adherence to the general terms and conditions which prevail over any other document. Except in the case of a prior written agreement of the company PRAIRIES DE LA MER, these general terms and conditions apply to all clients. Any document other than the general terms and conditions of sale and in particular catalogues, prospectuses, advertising, notices, has only an informative and indicative value. 

SERVICES, RESERVATIONS, RATES 

1 - RESERVATION AND PAYMENT OF THE STAYS
• The constituent elements of the services provided on the occasion of our trips and stays are determined on our website www.riviera-villages.com. From November 25, 2019, we invite you to consult the current rates on our website or to benefit from a personalised accompaniment by contacting one of our agents at +33(0)4 94 79 09 09. 
The Client has access to the online catalogue or a paper brochure, or has our services explained to them by our booking agents on site, by telephone or electronically. They determine the services of their choice on the day of their reservation.  The customer acknowledges having read the content of the services, the destination and the reservation terms and conditions, and all the characteristics of the stays and accommodation. They acknowledge having requested and obtained all the information necessary to make a reservation with full knowledge of the facts. The customer is responsible for their choice of reservation and its adequacy to their needs, so that the responsibility of PRAIRIES DE LA MER cannot be sought. The reservation is deemed accepted by the Customer at the end of the reservation process. The booking process ends with the receipt of the 30% deposit by PRAIRIES DE LA MER.
- The reservation becomes effective only with the agreement of the village, after receipt of the deposit and after receipt either of the reservation contract duly completed and signed, or after acceptance of the general terms and conditions of sale when booking online.
- Reservations are binding on PRAIRIES DE LA MER only if PRAIRIES DE LA MER has accepted them, which PRAIRIES DE LA MER is free to do or refuse, depending on availability, and in a general way of all circumstances of a nature to hinder the execution of the reservation made. In particular, PRAIRIES DE LA MER offers family oriented stays, the accommodations are specially designed for this purpose. Thus, PRAIRIES DE LA MER reserves the right to refuse any reservation that would be contrary to reasonable use, contrary to a "tourist" use only. The customer undertakes not to take up residence there, not to exercise any professional activity there.
- Subject to availability on the desired dates, you can book a stay according to the terms and conditions announced on page 1.
- Your registration request must be accompanied by a deposit representing 30% of the total price of the stay and must reach us within a maximum of 72 hours from your reservation. Your reservation will only become final after your deposit has been registered. The balance of the price must be paid no later than 30 days before your arrival date. Thus: 

*** For bookings made more than 30 days before the beginning of the stay: a deposit of 30% of the amount of the services booked must be paid at the time of booking at the village. The balance must be paid no later than 30 days before the start date of the stay in the village.
*** For bookings made less than 30 days before the start date of the stay: full payment must be made at the time of booking in the village. 

IMPORTANT: After these deadlines, if we have not received your deposit or balance payment, we will consider your reservation as cancelled and we will put the corresponding services back on sale. In addition, the cancellation conditions will be applied to you.
Upon receipt of your deposit, a confirmation of your stay will be sent to you specifying the balance remaining to be paid. Each payment must be accompanied by the file reference appearing on your confirmation of stay. 
Any person arriving at the place of stay without having previously paid their balance will be refused. In the event of registration less than thirty days before departure, the client must pay the full price at the time of booking. The date on which this
reservation may be made will not always allow us to send you a confirmation of your stay. You will then be deemed to have accepted all of the information contained in these general terms and conditions or brought to your attention orally.
For rental stays, and for security reasons, the number of people arriving for a stay may in no case exceed the number of places in the accommodation allocated and the number of people mentioned on the contract. Supplements in the event of over-occupation of the dwelling, i.e. occupancy above the standard occupancy capacity, may be applied with variable amounts depending on the sites and periods. Rates are communicated at the time of booking.
- IMPORTANT: Any shortened, interrupted or abbreviated stay (late arrival, early departure) will not be refunded.

 

2 - METHODS OF PAYMENT FOR THE STAY
You can pay for your stay accompanied by the booking form: by bank cheques, holiday vouchers: The PRAIRIES DE LA MER Company has received the approval of the National Agency for Holiday Vouchers, you can use them for all your stays. For any payment by holiday cheque no change will be given. We advise you to send your cheques by registered mail with acknowledgement of receipt, specifying your file number. Cheques not sent by registered mail and not received by PRAIRIES DE LA MER are the responsibility of the client. They are valid for their face value up to the amount due in payment of your stay, at the latest when you pay the balance. In case of cancellation, the eventual reimbursement will be made by: bank check, credit cards: Visa, Mastercard or bank transfer. 

Important: In case of payment by holiday cheque no refund can be made.

 

3 - RATES
3.1: Rates and taxes of stay 

- The rates for all our stays, accommodation and related services can be consulted on our website. Rates are determined by category and type of accommodation and are in Euro currency. PRAIRIES DE LA MER cannot be held responsible for changes in currency exchange rates.
- The indicated prices are valid for the season 2020. They correspond to one night and are expressed in euros. The visitor's tax concerns persons over 18 years old (from 01/01/2019: 0.66 euros in Grimaud).
- Our rates are subject to change in the event of an increase in the rates of taxes to which our stays are subject.
- The rates are dynamic and change as the season progresses, allowing the customer to benefit from the most advantageous price on the day of their reservation. The posted rate, preceded by the words "from", is the most advantageous rate available during the period the establishment is open. This tariff will be increased by a combination of two criteria:
- Depending on the period booked and the occupancy level of the establishment, a dynamic multiplier coefficient specific to each period will be applied;
- Advance booking offers a bonus, which cannot bring the fare below the reference fare (posted fare).
- Taking into account the above and the active role of the customer in the determination of the tariff applicable to their stay which is a function of the anticipated reservation delay, the Company PRAIRIES DE LA MER can in no case be held responsible for a difference in cost between two stays reserved for the same period.
3.2: Price reductions - Promotional operations.
If you benefit from a price reduction as part of a promotional operation, you must take advantage of it as soon as you make your reservation. Promotional offers are subject to certain conditions, in particular availability. Moreover, price reductions or promotional operations cannot be combined with each other. Once the confirmation or the invoice has been issued, the customer will not be able to claim any further discounts.

 

4 - MODIFICATION OF THE RESERVATION 
4.1: Changes to your reservation 
Changes to your reservation can be made free of charge up to 30 days prior to your original arrival date, subject to availability in one of the PRAIRIES DE LA MER. We ask you to notify us promptly in writing, by email or fax, confirmed by registered letter with acknowledgement of receipt. Any request for modification can only be accepted within the limit of availability (at the current rate) and will be sent to the Company PRAIRIES DE LA MER by registered letter with acknowledgement of receipt. The date chosen to make the modification of the stay opposable to the customer will be the date of the issue of the letter with A.R., the postmark being taken as proof. 

IMPORTANT: In the absence of an express request for modification and indication of a postponement of your arrival date, the accommodation may be available for sale again 24 hours after the arrival date mentioned on the contract, and you will consequently lose the benefit of your reservation as well as the sum paid.

4.2: Change due to the Company PRAIRIES DE LA MER

When, before departure, compliance with one of the essential elements of the stay is made impossible due to an unforeseeable and insurmountable event, a third party not involved in the provision of the services provided for in the contract or a case of force majeure, we will inform you immediately. You will then have the option of either giving up your stay or accepting the modification we will propose. You must then let us know your choice within 72 hours (renunciation will lead to the immediate reimbursement of the totality of the sums paid whereas acceptance will only lead to the reimbursement of the overpayment if applicable). It is specified that the application of this hypothesis will not give rise to the payment of any compensation.

5 - CANCELLATION OF THE RESERVATION
5.1: Cancellation by the customer
In case of cancellation, we ask you to inform us promptly in writing, email or fax, confirmed by registered letter with proof. Any request for cancellation must also be confirmed with proof to the Company
PRAIRIES DE LA MER by registered letter with acknowledgement of receipt.  The date chosen to make the cancellation of the stay opposable to the customer will be the date of the emission of the letter with A.R., the postmark being taken as proof.
5.1.1: Reimbursement without cancellation fees
We guarantee the reimbursement of all sums paid (excluding a processing fee of 15 euros), without cancellation fees, up to the day before your arrival if the cancellation occurs, provided that you provide proof, for the following serious reasons:
*** Sickness, accident, death of the reservist, their spouse, their ascendants or descendants.
*** Economic dismissal of the reservist or their spouse.
5.1.2: Refund with cancellation fees
If the cancellation occurs for any other reason not listed above, at the latest 30 days before the date of arrival, 30% of the amount of the stay will be retained for cancellation fees. If the cancellation occurs between 30 days and 15 days before the
arrival date, 50% of the amount of the stay will be retained for cancellation fees.  

5.1.3: Cancellation not giving rise to any refund 
If the cancellation occurs for a reason not provided for above, less than 15 days before arrival, it will not give rise to any refund. Furthermore, payment by holiday vouchers does not give rise to any reimbursement.
5.2: Cancellation due to PRAIRIES DE LA MER
In case of cancellation due to PRAIRIES DE LA MER, without any proposal for an equivalent alternative solution, you will obtain an immediate refund of the totality of the sums paid. However, this cancellation shall not give rise to the payment of damages.
In the same way in the hypothesis of a cancellation because of PRAIRIES DE LA MER for an event constituting force majeure, as defined in article 1148 of the Civil Code, only an immediate refund of the sums paid will be made to the exclusion of any other compensation. 

YOUR STAY

1: TERMS OF STAY
It is specified that our bungalows are mobile leisure residences, not accessible to people with reduced mobility. On the other hand, some specific accommodation and infrastructures are specially designed to welcome people with reduced mobility: for more details please contact reception. The reservation of a camping pitch or a rental is made on a strictly personal basis. Under no circumstances may you sublet or transfer your reservation without the prior consent of the village. Minors must be accompanied by their parents or legal guardians.
1.1: Campsite pitch
The basic rate includes the pitch for a tent, caravan or motor home, a car and 1 or 2 persons, access to the reception facilities. 

1.2: Rental accommodation
• Rental accommodation is equipped. The basic package is from 1 to 6 places depending on the type of accommodation.
• PRAIRIES DE LA MER reserves the right to refuse access to the village to groups or families arriving with a number of participants greater than the capacity of the rented accommodation or to increase the amount of the stay. 
• Possibility to choose a specific bungalow number with a 10% surcharge applicable on accommodation only (subject to availability). 
• Any change of accommodation, during the stay and at the initiative of the customer will be charged 75 euros (cleaning costs).

 

2 - ARRIVAL 
2.1: Handing over the keys
Depending on the villages and the periods, the days of arrival vary (refer to the particular conditions of each village). On the day of your arrival in PRAIRIES DE LA MER, the bungalows will be available from 4 pm. However, in case of early arrival and according to our availability, everything will be done to reduce the waiting time.
2.2: Security deposit
A security deposit in the amount of 200 euros is required from the client upon arrival. It is to be paid on arrival by credit card or cheque. This deposit will be returned to the client on the day of departure and after complete verification (INVENTORY) of the bungalow. The management reserves the right to keep all or part of the deposit in the event of failure to respect hygiene and/or the rented equipment. If the tenant's departure should occur outside the opening hours of the reception, the bungalow will be checked later and the deposit returned by mail. The retention of the security deposit does not preclude additional compensation in the event that the costs exceed the amount of the security deposit.

 

3 - DURING YOUR STAY
3.1: Rules of Procedure
A set of rules of procedure is posted within PRAIRIES DE LA MER. We thank you for reading it and respecting it. All clients must comply with the provisions of the rules of procedure. Each tenant is responsible for any disturbances and nuisances caused by persons staying with or visiting them.
3.2: Loss, theft, damage
The responsibility of the Company PRAIRIES DE LA MER could not be engaged in case of loss, theft or damage of personal effects in our residences, as well in the lodgings as in the car parks or the common premises. PRAIRIES DE LA MER therefore declines all responsibility in the event of theft, fire, bad weather, etc, or in the event of an incident falling under the civil liability of the holidaymaker. PRAIRIES DE LA MER also declines any responsibility concerning the values, effects and personal objects of the tenant, safe deposit boxes can be rented at the reception. (Tariff 2019: 3 euros/day + deposit of 15 euros). These safes are left at the free disposal of the customer, they are under his sole responsibility, the latter benefits from a key which is given to them. We advise you to contact your insurance company in order to obtain an extension of your personal guarantees if necessary.

3.3: Pets
Pets are accepted for a flat fee of 5 euros/day if you are renting. They will have to be constantly supervised and kept on a leash by their owner during the stay. Any breach of hygiene (cleaning kit available free of charge at the reception) or safety caused by the animal may be penalised by the expulsion of its masters. A prefectoral decree prohibits the presence of any domestic animal on the beach. The vaccination booklet for dogs and cats must be up to date. The access of first category dogs to public transport, to public places except the public highway and to premises open to the public is strictly forbidden. Second category dogs must be muzzled and kept on a leash by an adult.

 

4 - DEPARTURE
On the day of departure indicated on your contract, the rented accommodation must be vacated before 10 am. Late check-out is only available, subject to availability, the day before departure at the price of 40€. The late check out allows, provided that it has been paid and booked the day before departure at the reception, to return the accommodation until 2pm maximum. The accommodation will be returned in a perfect state of cleanliness, and the inventory can be checked, any broken or damaged object will be at your expense, as well as the restoration of the premises if necessary. The deposit will be returned to you at the end of your stay, after deduction of the compensation retained, for any damage noted by the inventory of fixtures at the end of your stay. 

The retention of the security does not preclude additional compensation in the event that the costs exceed the amount of the security. 
For CHILOE accommodation, if the accommodation has not been cleaned before your departure, you will be asked to pay a cleaning fee (75 euros per cleaning).For any delayed departure, you may be charged an additional night at the price of the night in effect on the day of the delayed departure.

OTHER CONDITIONS

1 - CLAIMS
Our clients have an accessible complaints mechanism to make known any dissatisfaction they may have with the course of their stay. In order to make a complaint, the customer can express themself by post (PRAIRIES DE LA MER, 1910 route du littoral, 83310 GRIMAUD), by e-mail (prairies@riviera-villages.com),

through our customer satisfaction surveys given at the end of the stay. For the duration of the stay, our reception and concierge teams are available from 8:00 am to 11:00 pm to take into consideration any complaints. Complaints may relate to the conformity of the accommodation to the reservation, the conformity of the services in relation to the client's expectations. The management undertakes to respond in detail to any written complaint that is not anonymous. If the client expects a counterpart to their claim, it must be written by registered letter with acknowledgement of receipt to the village manager within one month after the stay without omitting the file number.

 

2 - LIABILITY
In accordance with the provisions of article L.212-1 of the consumer code, PRAIRIES DE LA MER is committed to the conformity of its benefits and services to the prescriptions in force. The customer expressly recognises that PRAIRIES DE LA MER cannot be held responsible, because of the communication by its partners or by any third party of false information which would be mentioned in the brochure or the website of PRAIRIES DE LA MER concerning the host sites, and in particular the presentation photos, the qualifiers, the activities, the leisures, the services and the dates of operation. All photos and texts used in the brochure or on the PRAIRIES DE LA MER website are non-contractual. They're only indicative.
It may happen that certain activities and facilities proposed by the villages and indicated in the description in the brochure may be cancelled, notably for climatic reasons or in case of force majeure as defined by the
French courts. The Company PRAIRIES DE LA MER is responsible for the proper execution of all obligations resulting from the contract. However, the company PRAIRIES DE LA MER will be exempted from its responsibility in the cases where the inexecution or the bad execution of the contract is attributable either to the customer, or to the unforeseeable and insurmountable fact of a third party foreign to the supply of the services envisaged in the contract or to a case of absolute necessity defined in article 1148 of the Civil code. 

3.1 LAW AND APPLICABLE LANGUAGE
The Client and PRAIRIES DE LA MER expressly acknowledge that their relations are governed by French law. The applicable language is French, even when a translation is made. As a result, the French language shall be deemed authentic for the application, execution and interpretation of the present document.

3.2 CONSEQUENCE OF AN UNWRITTEN OR NULL CLAUSE ON THE OTHER PROVISIONS
The cancellation or deemed unwritten of one of the articles or one of the clauses of the General Terms and Conditions shall not affect the other provisions hereof. 

3.3 DISPUTE AND CLAIM
Any possible claim concerning the non-conformity of the services in relation to the contractual commitments must be notified in advance in writing by registered letter with acknowledgement of receipt to the manager of the village concerned.
In case of dispute, jurisdiction is delegated to the courts located in the village.

4 - PROTECTION AND MANAGEMENT OF PERSONAL DATA

 

1. Framework and information
PRAIRIES DE LA MER carries out processing of personal data.  These are carried out in compliance with the RGPD and the French Data Protection Act (Loi Informatique et Liberté). The personal data that is collected varies depending on how the services are used. The personal data collected or held are directly communicated by the person concerned and/or are collected from the activity on the website and the use of the services.
Thus, personal data may be collected:

  • Upon reservation of your accommodation
  • Following participation in a satisfaction survey
  • When making a claim
  • When navigating our website

PRAIRIES DE LA MER may in particular communicate and transfer your Personal Data to: survey institutes, marketing offices, tour operators, travel agencies, more generally, to Business Partners (under the terms of which the marketing department on which PRAIRIES DE LA MER Company depends) as well as to any other possible subcontractor. Subcontractors will be required to comply with the RGPD and the Data Protection Act.For shipments outside the Member States of the European Union the establishment will ensure that the level of protection of the consignee is sufficient.

 

2. Purposes:
The said processing of personal data is based on the legitimate interest pursued by PRAIRIES DE LA MER and its partners when they pursue the following purposes:
- The management of reservation requests
- The follow-up of customer files and requests
- The execution and follow-up of the accommodation service and related or annexed services
- The management of the commercial relationship with the customer in order to improve, optimise and personalise the services and tools offered to the customer
- Commercial prospecting
- The management of the relationship with customers and prospects
- Customer loyalty
- Marketing (to adapt our offers to customers for example)
- The establishment of satisfaction surveys
The personal data collected must be "accurate" and kept up to date. This is why PRAIRIES OF THE SEA will rectify or erase them with each modification of which it is aware.
Such processing of personal data is also based on compliance with legal or regulatory obligations when pursuing the purposes of:

- Accounting and invoicing
- The prevention of money laundering and terrorist financing and the fight against corruption,
- Compliance with the obligation provided for in Article R611-42 of the Code on the Entry and Residence of Foreigners and the Right of Asylum, which stipulates that the establishment "is required to fill out, or have filled out and signed by the foreigner, upon arrival, an individual police form".

 

3. Conservation:
The data collected is kept for the duration necessary for the operations for which it was collected and in accordance with the applicable regulations.

CONCERNING THE INDIVIDUAL POLICE SHEET

The individual police sheet is kept for six months and is given to police and gendarmerie units on request.

CONCERNING DATA RELATING TO THE MANAGEMENT OF CUSTOMERS AND PROSPECTS: 

With regard to possible prospecting operations aimed at customers, their data may be kept for a period of three years from the end of the commercial relationship. Personal data relating to a prospect, who is not a customer, may be kept for a period of three years from the date of collection or from the last contact from the prospect. At the end of this three-year period, we will be able to contact you again to find out whether you wish to continue receiving commercial solicitations.

Regarding identity documents:In the event of exercise of the right of access or rectification, data relating to identity documents may be kept for the period provided for in Article 9 of the Code of Criminal Procedure, i.e. one year. If the right of opposition is exercised, these data may be archived for the limitation period provided for in Article 8 of the Code of Criminal Procedure, i.e. six years.

CONCERNING THE MANAGEMENT OF LISTS OF OBJECTIONS TO RECEIVING PROSPECTING:

The information enabling us to take into account your right of opposition is kept for a maximum of three years from the exercise of the right of opposition.

ON AUDIENCE MEASUREMENT STATISTICS: 

The information stored in the users' terminal or any other element used to identify users and allowing their traceability or attendance will not be kept for more than 13 months.

 

4. Rights of individuals with regard to their personal data:

Under the applicable legislation on the protection of personal data, you can benefit from the following rights:
- The right of access to personal data
- The right to rectify or erase such data
- The right to suppress or limit processing
- The right to object to processing
- The right to withdraw consent
- The right to object to the receipt of future marketing materials
- In certain cases, the right to portability of personal data where technically possible
- The right to determine the fate of your data after your death

- The right to lodge a complaint with a supervisory authority (in France, this is the CNIL)
5. Exercise of these Rights:
To exercise your rights, you can contact the Data Protection Officer (DPO):
- With this form

- Or by signed letter accompanied by a copy of an identity document to the following address
S.A. PDM 125 avenue de la mer, Les jardins de la mer, 83310 Port-Grimaud, France
All applications must be accompanied by a copy of a signed identity document.

6. Terminology given by the General Data Protection Regulations:
Personal data is defined as:  "Any information relating to an identified or identifiable natural person; an "identifiable natural person" is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an on-line identifier, or to one or more factors specific to his physical, physiological, genetic, mental, economic, cultural or social identity;"
Treatment is defined as: "Any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, limitation, erasure or destruction;"

5 - SPECIAL CONDITIONS PRAIRIES DE LA MER 

PRAIRIES DE LA MER is open from April 30 to October 11, 2020. During the season, our receptions are open from 8:00 am to 11:00 pm continuously 7 days a week, our security service is present from 11:00 pm to 8:00 am. 
Possibility to choose a specific bungalow number with a 10% surcharge applicable on accommodation only (subject to availability at the time of booking). Each reservation includes the parking space for ONE vehicle. Access to the
PRAIRIES DE LA MER site, for any additional vehicle and subject to a reservation, will be charged 10€/day/vehicle. This price includes access to the site and does not guarantee a parking space.
Final cleaning, bed linen and towels are included in ROKA and FARE accommodation.
These services are not included in the CHILOE accommodation. Sheets and towels can be rented on site or brought in. CHILOE accommodation must be cleaned and the refrigerator defrosted before departure.

6 - POLICE SHEETS

In accordance with Article R611-42 of the Code on the Entry and Stay of Foreigners and the Right of Asylum, operators of campsites, caravanning sites and other developed sites are required to have an individual police form completed, or to have the foreigner complete and sign it upon arrival, the model of which is laid down by joint order of the Minister of the Interior, the Minister responsible for Immigration and the Minister responsible for Tourism. The personal data thus collected are in particular: 
1. Surname and first names; 
2. Date and place of birth; 
3. Nationality; 
4. The habitual domicile of the foreigner; 
5. Mobile phone number and e-mail address from abroad; 
6. The date of arrival at the facility and the expected date of departure. 
Children under the age of 15 may be listed on the form of an accompanying adult.
The records thus drawn up must be kept for six months and handed over to the police and gendarmerie units at their request. This transmission can take place in dematerialised form.

7 - MEDIATION OF CONSUMER DISPUTES 

In accordance with the provisions of the Consumer Code concerning "the mediation process for consumer disputes", the client has the right to use the mediation service offered by PRAIRIES DE LA MER free of charge. The "consumer law" mediator thus proposed is MEDICYS.
This mediation facility can be reached by:
- electronically www.medicys.fr;
- or by post: MEDICYS - Centre of mediation and amicable settlement of judicial officers - 73, Boulevard de Clichy, 75009 - Paris "

8 - LOST PROPERTY

- The reception and storage of lost property: As soon as we receive them, items of lost property are registered in our database. They will be kept for 30 days. Perishable or hazardous materials are immediately destroyed.
- Reporting lost property: 
You can report your lost property by telephone or directly at one of our reception desks. Our agents can answer all your questions and register your declaration on 04 94 79 09 09 or by email: prairies@riviera-villages.com
- Lost property:
If your object is found, you will be able to recover it directly at the reception desk on presentation of an identity document for 30 days, or receive it at your home. In the latter case, a refund fee of 30€ will be applied to cover the service charge.
- Lost property not returned 
If the object is not returned to the owner within 1 month, it will be handed over to a public utility association or destroyed.

Information concerning the right of withdrawal

Pursuant to Article L221-28 of the Consumer Code:
"The right of withdrawal may not be exercised for contracts:

(12) the provision of accommodation services, other than residential accommodation, the transportation of goods, car rentals, restaurants or leisure activities that must be provided on a specific date or during a specific period;" Consequently, the right of withdrawal cannot apply to the present contract.

9- DIGITAL CONTENT SENT VOLUNTARILY:

Photographs, videos, aerial shots and any digital content sent to our establishment, to one of its employees or any of its representatives and whatever the channel used (email, text message, WhatsApp, social networks) by the customer, the prospect, the service user and more generally any person without being a customer of our establishment may be used for the purpose of reproduction, distribution and more generally for use on any tangible or intangible media for marketing, commercial, promotional and informational purposes.

Should you object to such use, please let us know in writing before sending to the following email address prairies@riviera-villages.com or by post to: PRAIRIES DE LA MER 1910 Route du Littoral 83310 Grimaud.

SPECIFIC PROVISIONS RELATING TO ONLINE BOOKING

1 - TECHNICAL SPECIFICATIONS ON ONLINE BOOKING TERMS 
As previously indicated, the customer has the possibility to book their stay online on the website www.riviera-villages.com. Notwithstanding the automatic application of the preceding clauses of these general terms and conditions to any reservation whatever its form, the technical terms and conditions for online reservations are specified here. The customer chooses their reservation on the internet according to availability and the applicable rate. The customer also has the possibility to choose certain optional services. This online booking is made in several stages which allow the customer to check that the chosen stay is in accordance with their wishes and to reconsider their booking before confirming it definitively. The reservation of the stay at PRAIRIES DE LA MER, will be validly registered on the site only if the customer is clearly identified via their login or by creating a user account.

The final validation of the reservation allows the customer to check that the reservation is fully compliant and that they agree to these general conditions of sale before proceeding to the secure payment of the required 30% deposit.
At the end of these steps, PRAIRIES DE LA MER will confirm the reservation recorded by e-mail, which also refers to the present general terms and conditions of sale. The reservation is considered firm as of the reception by the customer of the e-mail from PRAIRIES DE LA MER confirming the reservation. This confirmation is valid as of the date of conclusion of the sales contract and the date of acceptance of these general terms and conditions.

 

2 - ON-LINE PAYMENT AND SECURITY OF TRANSACTIONS 
It is recalled:
- that a first debit corresponding to 30% of the amount of your reservation is made when you book your stay online, 
- that the balance of your stay will be automatically debited to the same credit card 30 days before your arrival. Payment is made online by credit card (visa, credit card, MasterCard only) and by secure payment via Pay Box. All necessary means are implemented to ensure the confidentiality and security of data transmitted over the web. For this reason, the website uses a secure payment module SSL (Secure Socket Layer) so that the information transmitted is encrypted by software and no third party can read it.

METHODS OF PAYMENT

We accept cheques, ANCV holiday cheques, CB (Visa, Carte Bleue, MasterCard and American Express only) and transfers:
BANK IDENTITY STATEMENT / IBAN
Bank Code: 10096 - Box Office Code: 18574
Account number: 00084809001- RIB key: 58
Location: CIC VAR (ENT) 48 Bd de Strasbourg 83000 Toulon
IBAN: FR76 1009 6185 7400 0848 0900 158 - BIC Code: CMCIFRPP
Account Name: CAMPING PRAIRIE DE LA MER
When making your transfer, it is imperative to note the file number and the name of the reservation.

Booking conditions Riviera Villages - KON TIKI 

Kon Tiki - Route des plages – 83350 RAMATUELLE – France

Tél +33(0)4 94 55 96 96 - Fax +33(0)4 94 55 96 95

www.riviera-villages.com  -  www.tiki-hutte.com  -  kontiki@riviera-villages.com 

Kon Tiki **** - 580 pitches –

Prefectural classification order no. 2012/29 of 17/07/2012 SIRET FR 24 596 580 365 00044/ APE 5530Z

Form : SAS Société par actions simplifiées

Share capital : 79 029.57 €

Head office : Route des Plages RD 93 83350 RAMATUELLE

Trade & Companies register : N°RCS Fréjus : 596 580 365

EU VAT no.: FR 24 596 580 365 00044

 

Starting on 2nd December 2019, you can view current prices on this website and receive personalised assistance by contacting one of our hostesses on+33(0)4 94 55 96 96. The prices offered will change depending on availability of stock. The sooner you book, the more probable it is you will benefit from a lower price.

When using the services offered by Kon Tiki, we would ask you to read the following general conditions carefully. These apply to the booking period from 2nd December 2019 to 1st November 2020 for stays taking place from June the 1st to  November the 1st 2020. They govern the sales of stays and apply as soon as a down payment is made. The fact of booking a stay implies complete acceptance of our general conditions.

These conditions can be modified and/or added to at any time by Riviera Villages. In this case, the new version will automatically apply to all new customers, who will be informed when it is put online on the website www.riviera-villages.com . Buyers acknowledge that they are fully aware that their acceptance of the content of these general conditions of sale does not require the manual or electronic signature of this document.

 

PREAMBULE

The conditions for exercising activities concerned with the organisation and sale of trips or stays are laid down by the French Tourism Code, and more particularly articles L. 211-1 and thereafter of this Code. The purpose of these general conditions of sale is to govern the contractual relationship regarding the sale of individual stays between the company Kon Tiki and its customers, and to set their respective obligations.

The fact that Kon Tiki do not take advantage of any provisions in the general conditions may not be taken as a waiver on their part. Any booking implies Customers’ unreserved application and full acceptance of the general conditions, which take precedence over any other document. Unless Kon Tiki have made a prior exception in writing, these general conditions apply to all customers. All documents other than the general conditions of sale, including catalogues, prospectuses, advertising and notices, are purely informational

SERVICES, BOOKINGS, PRICES

 

1 - RESERVATIONS AND RULES FOR STAYS

 

• Details of the services provided during our trips and stays are indicated on our website, www.riviera-villages.com.

Starting on 2nd December 2019, you can view current prices on this website and receive personalised assistance by contacting one of our hostesses on +33 (0) 4 94 55 96 96.

Customers can make use of the online or printed catalogue, or obtain descriptions of our services from our booking agents on site, by telephone or email. Customers themselves decide on the services they want when booking.

Customers acknowledge that they are aware of the content of services, the destination and booking procedures, and all the characteristics of stays and accommodation. They acknowledge that they have requested and obtained all the information required for making bookings in full awareness of the facts.

Customers are responsible for their choice of booking and its suitability for their needs, and Riviera Villages may thus not be held responsible.

 

The booking is deemed to have been accepted by customers at the end of the booking process. This process ends when Riviera Villages have received the down payment of 50%.

 

• A booking becomes effective solely with the agreement of the village, after receipt of the down payment or the acceptance of the general conditions of sale with online bookings.

 

• Bookings are not binding upon Riviera Villages unless the company has accepted them; RivieraVillages are free to do so or to refuse, depending on availability and more generally on any circumstances that could interfere with normal performance regarding the booking made. In particular, Riviera Villages offer family stays in the traditional sense, and accommodation is specifically designed for this purpose. Riviera Villages thus reserve the right to refuse any booking that goes against this principle or seeks to distort it.

 

Subject to availability for the dates required, you can book a stay according to the procedures indicated. 

 

*** With bookings made more than 30 days before the start of the stay: a down payment of 50% of the amount of the services booked must be paid when the booking for the village is made. The balance must be paid no later than 30 days before the start date of the stay in the village.

 

*** With bookings made less than 30 days before the start date of the stay: the entire payment must be made when the booking for the village is made. 

 

NB: After these deadlines, if we have not received your down payment or balance, we will consider your booking to be cancelled, and we will offer the corresponding services for sale again. In addition, cancellation conditions will apply. 

 

On receipt of your down payment, a confirmation of your stay will be sent to you indicating the balance still to be paid. Each payment must be accompanied by the dossier reference shown in this confirmation. Anyone who arrives at the stay venue without having paid the remaining balance beforehand will be refused entry.

 

With bookings made less than 30 days before departure, Customers must pay for the entire stay when booking. The date on which such bookings take place does not always make it possible to send you confirmation. You will then be deemed to have accepted all the information contained in the general conditions of sale or made known to you orally. 

 

For safety reasons, the number of people who turn up for rental stays may under no circumstances exceed the number of places in the accommodation allocated or the number of people indicated in the contract.

 

• NB: No refunds will be made for any stays that are curtailed, interrupted or broken off (late arrival, early departure) or any unused services.

 

• If they wish, the customers of KON TIKI may, in addition to the price of their stay, purchase paid insurance (including cancellation, modification, late arrival, interruption of stay, replacement vehicle, forgetting of a personal object in the rental). This is provided by the insurance brokerage company, GRITCHEN Toledo and Associes (hereinafter ' insurance '), as detailed in article 5.2 below.

 

2 - PAYMENT PROCEDURES FOR STAYS

 

Payment for stays can be made:

-by credit cards: Visa, Mastercard, Amex

-by banktransfer :

OUR BANK DETAILS / IBAN

• Account holder: KON TIKI, plage de pampelonne,

83350 Ramatuelle, France

• Bank : Société Marseillaise de Crédit Quai Gabriel Péri,

83990 Saint Tropez

• IBAN : FR 76 3007 7049 7410 4320 0020 093

• Code BIC: SMCTFR2A 

 

When making a bank transfer please quote your reservation number and name the reservation is made in.

 

3 – PRICES

 

3.1: Prices and tourist taxes

 

• Prices for all our stays, accommodation and associated services can be viewed on our website. Prices are set for each category and type of accommodation, and are in euros. Riviera-Villages cannot be held responsible for any changes in exchange rates.

 

• Prices indicated are valid for the 2020 season. They correspond to one night and are quoted in euros.

 

• Tourist tax is not included in the price of the stay. (2020: €0.66/night/adulte in Ramatuelle).

 

• Our tax rates are subject to change in the event of an increase in tax rates which our holidays are subject to.

 

• Prices are dynamic and change as the season goes on, meaning that customers benefit from the cheapest price on the day they book. The earlier you book, the lower the prices.

 

• Given the above and the active role of customers in the determination of the price applicable to their stays, which depends on how early they book, Kon Tiki can under no circumstances be held responsible for any difference in price between two stays booked for the same period.

 

3.2: Price reductions - Special offers.

 

To benefit from a price reduction as part of a special offer, you must take advantage of it when you book. Special offers are subject to certain conditions, particularly availability. It is not possible to combine several price reductions and special offers. Once customers have received confirmation or an invoice, they can no longer take advantage of a price reduction. 

 

4 - BOOKING ALTERATIONS

 

4.1: Altering your booking

 

Modifications regarding your reservation can be made, subject to acceptance by Kon Tiki and availability to Kon Tiki or possibly in one of the RIVIERA VILLAGES.

 

If the modification is not accepted or is not possible, the customer will have to carry out his stay under the initial conditions or cancel it (in the second case, refer to 5.1).

 

Please inform us rapidly by letter, email or fax, and confirm it with a recorded delivery letter with acknowledgement of receipt.

 

A booking alteration can only be accepted within the limit of availabilities, and the request must be sent to Kon Tiki by recorded delivery with acknowledgement of receipt. The date retained after which customers can no longer make any changes to their stay is the date on which the letter with acknowledgement of receipt is sent, as evidenced by the postmark.

 

NB: If you fail to arrive without having made a specific alteration request, or indicating a delayed arrival date, the accommodation may be made available for sale 24 hours after the arrival date shown in the contract, and you will thus lose your booking and any sums already paid.

 

4.2: Changes made by Kon Tiki

 

If before the departure date it becomes impossible to provide any of the stay’s services following the occurrence of an unpredictable and insuperable event, the failure by an unconnected third party to provide the services stipulated in the contract, or a case of force majeure, we will inform you as soon as we can. You will then be able to cancel the stay or accept a change. You must let us know what you have decided within 72 hours (cancellation will entail the immediate refund of all sums already paid, while acceptance of a change will give rise solely to the refund of sums paid in excess, as the case may be).

Please note that this kind of situation does not give the right to any indemnity

 

5 - CANCELLATION OF THE BOOKING

 

5.1: Cancellation by the customer

 

If you wish to cancel a stay, please inform us promptly by letter, email or fax, and confirm this with a letter sent by recorded delivery with acknowledgement of receipt. Any request to cancel must also be confirmed with proof, sent by recorded delivery with acknowledgement of receipt to Kon Tiki. The date retained to put the customer’s cancellation of the stay into effect will be the date on which the letter with acknowledgement of receipt is sent, as evidenced by the postmark.

 

If the cancellation occurs:

  • More than 90 days before the date of start of the stay: reimbursement of 90% of the amount of the rental, excluding any insurance costs.
  • Between the 89th and the 60th day included before the date of start of the stay: reimbursement of 75% of the amount of the rental, excluding any insurance costs.
  • Between 59th and 30th day inclusive before the date of start of the stay: reimbursement of 50% of the amount of the rental, excluding any insurance costs.
  • Between 29th and 15th day inclusive before the date of start of the stay: reimbursement of 10% of the amount of the rental, excluding any insurance costs.
  • Counted from the 14th day included before the date of the start of the stay no refund will be made.

In all cases, the costs associated with the subscription of the insurance will not give rise to reimbursement.

The amount of the tourist tax is not included in the amount of the stay.

 

5.2: Subscription of an insurance covering in particular the cancellation of the stay.

 

If they wish, the customers of the company KON TIKI May, in addition to the price of their stay, subscribe at the time of their reservation or before the start of the schedule of cancellation fees of the insurer, the insurance provided by the SARL GRITCHEN Toledo and Associates Insurance Brokerage company with Allianz IARD, being specified that: 

  • The price of this insurance is set at 4% of the total amount of the customer's stay (accommodation and additional services that are included in the file such as renting a cot, adding breakfasts...);
  • Customers who subscribe this insurance should contact GRITCHEN Affinity (contact details indicated in the general conditions of the insurance) in the event of the occurrence of a disaster likely to entrain the implementation of the corresponding guarantee;
  • In no case shall KON TIKI be held responsible for the content of the insurance guarantees, the implementation of the insurance, the management of the claims declared by the customers or their compensation;
  • The content of the insurance (covered guarantees, conditions, amount, deductible, exclusions, establishment, etc.) is detailed by the general conditions governing the subscription of the insurance available on line: https://gap.gritchen.fr/minurl/kZHxtkXj/ 

5.3 : Cancellation by Kon Tiki

 

If KON TIKI cancel the booking without proposing an alternative equivalent solution, you will obtain an immediate refund of all sums already paid. However, this cancellation does not give rise to any damages. Likewise, if KON TIKI cancel a stay because of an event constituting force majeure as defined in article 1218 of the French Civil Code, you will receive a refund of the sums already paid, but no indemnity will be paid.

YOUR STAY

1: PROCEDURES FOR THE STAY

 

It should be noted that our bungalows are mobile leisure homes and are not suitable for those with reduced mobility. Bookings for a rented accommodation is made on a strictly personal basis. You may under no circumstances sublet or transfer your booking without the prior consent of the village. Children under age must be accompanied by their parents or legal guardians.

 

Rental accommodation

 

• The rental accommodation is equipped. The basic package is for 1 to 6 places depending to the type of accommodation. The final cleaning, sheets and towels are included except in case of special offers excluding these services, and in the case of stays of one night where the final cleaning will be charged in addition to the price of €65 TTC.

 

• Riviera Villages reserve the right to refuse access to the village to groups or families arriving with more participants than the capacity of the accommodation rented.

 

• It is possible to choose a particular bungalow number for an extra charge of 10% (according to availability).

 

• Each booking includes a parking space for ONE vehicle only

 

2 - ARRIVAL

 

2.1: Handover of keys

 

Arrival dates vary according to the village and period (please see the special conditions of each village). On the day you arrive in the Riviera Village, bungalows will be available as from 4.00 p.m. However, if you wish to arrive earlier, we will make every effort to reduce the waiting period, depending on availabilities.

 

2.2: Deposit

 

Customers are asked to pay a deposit by bank card of 200 euros.

This deposit will be returned to customers on the day they leave, after a comprehensive inventory of the bungalow. The management reserves the right to retain all or part of the deposit if any equipment is damaged. If tenants have to leave when reception is closed, the bungalow will be checked later and the deposit returned by post. The fact that a deposit is retained does not exclude the payment of additional compensation if costs come to more than this amount. 

 

3 - DURING YOUR STAY

 

3.1: Internal rules

 

Internal rules are displayed in each Riviera Village. We would ask you to read and respect them. All customers must comply with these internal rules. All tenants are responsible for any disturbance or nuisance caused by people staying with or visiting them.

 

3.2: Loss, theft, damages

 

The liability of Kon Tiki cannot be incurred in the event of the loss, theft or damage of personal property in our residences, whether in lodgings, car parks or communal areas. Kon Tiki thus decline any responsibility in the event of theft, fire, bad weather, etc., or in the event of any incidents involving the holidaymaker’s legal liability. We advise you to contact your insurance company to obtain an extension of your personal cover if necessary.

 

3.3: Sunloungers

The sun loungers provided with the bungalows can under no circumstances be abandoned at night on the beach (public domain) and must be brought back next to your accommodation daily by your care. If not Kon Tiki will do it for you but this service will be charged €5 per sun lounger and per movement.

 

3.4: Animals

 

Pets are accepted for a sum of 10 euros / day / animal if you’re renting. They need to be constantly supervised and kept on a lead by their owners during the stay. Any breach of hygiene (cleaning kit available free at reception) or safety caused by the animal may be sanctioned by the expulsion of its owners.

 

A decree tolerates the presence of pets kept on a lead, on the beach. The vaccination booklet for dogs and cats must be up-to-date. Access of category one dogs («attack dogs») on public transport and public places with the exception of the main roads and premises open to the public is strictly prohibited.Dogs from category two (dogs classed as dangerous) must be muzzled and kept on a lead by an adult.

 

4 - DEPARTURES

 

On the departure date indicated in your contract, rental accommodation must be vacated by 10.00 a.m. The inventory may be checked. Tenants must pay for any objects that have been broken or damaged, together with any damage to the premises if this proves necessary. The deposit will be returned at the end of the stay after any compensation has been duly deducted for any damage noted during the end-of-stay inventory.

 

The fact that a deposit is retained does not exclude the payment of additional compensation if costs come to more than this amount. For any delayed departure, you may be charged an additional day based on the price of that night.

OTHER CONDITIONS

 

1 – COMPLAINTS

 

A complaints service is available to our customers to express any dissatisfaction regarding their stay. To submit a complaint, customers can send them by letter (Kon Tiki, route des plages, 83350 RAMATUELLE), e-mail (kontiki@riviera-villages. com), littoral, 83310 Grimaud), by e-mail (prairies@riviera-villages.com), or via our end-of-stay satisfaction survey.

 

During the stay, our teams at reception are available from 8am to 8pm nonstop 7/7 days, and the caretakers are available from 8pm to 8am to deal with any complaint. Complaints may concern the accommodation’s conformity with the booking, or the conformity of services with customers’ requirements. The management undertakes to reply in detail to any written complaint as long as it is not anonymous.

 

If customers seek compensation for a complaint, they must indicate this in a recorded letter with acknowledgement of receipt sent to the manager of the village within one month of the end of the stay, indicating the dossier number

 

2 - LIABILITY

 

In accordance with article L.212-1 of the French Consumer Code, Riviera Villages undertake to ensure that their services comply with current legal requirements.

 

Customers expressly acknowledge that Riviera Villages cannot be held responsible for the communication by its partners or any third parties of any false information indicated in the Riviera Villages brochure or website concerning the reception sites, including presentation photos, descriptions, activities, leisure facilities, and operating dates. All photos and texts used in the Riviera Villages brochure or website are non-contractual, and are for information only.

 

It may happen that certain activities and installations offered by the villages, indicated in the brochure description, are cancelled, notably for reasons linked with the climate or an event of force majeure as defined by the French courts.

Kon Tiki are responsible for the proper execution of all obligations arising from the contract. However, Kon Tiki are exonerated from their responsibility if the non-execution or incomplete performance of the contract can be attributed either to the customer, to the unpredictable and insuperable act of a third party unconnected with the services stipulated in the contract, or to a case of force majeure as defined in article 1148 of the French Civil Code.

 

3 – DISPUTES

 

Any claims concerning the non-conformity of services with contractual commitments must be indicated first of all in writing by recorded delivery with acknowledgement of receipt to the manager of the village concerned.

Customers and Riviera Villages expressly acknowledge that relations are governed by French law. In the event of a dispute, the courts in the area where the village is domiciled shall have jurisdiction.

 

4 - DATA PROTECTION

 

4.1 Framework and information
Kon Tiki carries out processing of personal data.  These are carried out in compliance with the RGPD and the French Data Protection Act (Loi Informatique et Liberté). The personal data that is collected varies depending on how the services are used. The personal data collected or held are directly communicated by the person concerned and/or are collected from the activity on the website and the use of the services.
Thus, personal data may be collected:

  • Upon reservation of your accommodation
  • Following participation in a satisfaction survey
  • When makinf a claim
  • When navigating our website

Kon Tiki may in particular communicate and transfer your Personal Data to: survey institutes, marketing offices, tour operators, travel agencies, more generally, to Business Partners (under the terms of which the marketing department on which Kon Tiki Company depends) as well as to any other possible subcontractor. Subcontractors will be required to comply with the RGPD and the Data Protection Act.For shipments outside the Member States of the European Union the establishment will ensure that the level of protection of the consignee is sufficient.

 

4.2 Purposes:
The said processing of personal data is based on the legitimate interest pursued by Kon Tiki and its partners when they pursue the following purposes:
- The management of reservation requests
- The follow-up of customer files and requests
- The execution and follow-up of the accommodation service and related or annexed services
- The management of the commercial relationship with the customer in order to improve, optimise and personalise the services and tools offered to the customer
- Commercial prospecting
-The management of the relationship with customers and prospects
- Customer loyalty
- Marketing (to adapt our offers to customers for example)
- The establishment of satisfaction surveys
The personal data collected must be "accurate" and kept up to date. This is why Kon Tiki will rectify or erase them with each modification of which it is aware.
Such processing of personal data is also based on compliance with legal or regulatory obligations when pursuing the purposes of:

- Accounting and invoicing
- The prevention of money laundering and terrorist financing and the fight against corruption,
- Compliance with the obligation provided for in Article R611-42 of the Code on the Entry and Residence of Foreigners and the Right of Asylum, which stipulates that the establishment "is required to fill out, or have filled out and signed by the foreigner, upon arrival, an
individual police form".

 

4.3 Conservation:
The data collected is kept for the duration necessary for the operations for which it was collected and in accordance with the applicable regulations.

CONCERNING THE INDIVIDUAL POLICE SHEET
The individual police sheet is kept for six months and is given to police and gendarmerie units on request.

CONCERNING DATA RELATING TO THE MANAGEMENT OF CUSTOMERS AND PROSPECTS: 
With regard to possible prospecting operations aimed at customers, their data may be kept for a period of three years from the end of the commercial relationship. Personal data relating to a prospect, who is not a customer, may be kept for a period of three years from the date of collection or from the last contact from the prospect. At the end of this three-year period, we will be able to contact you again to find out whether you wish to continue receiving commercial solicitations.

Regarding identity documents:In the event of exercise of the right of access or rectification, data relating to identity documents may be kept for the period provided for in Article 9 of the Code of Criminal Procedure, i.e. one year. If the right of opposition is exercised, these data may be archived for the limitation period provided for in Article 8 of the Code of Criminal Procedure, i.e. six years.

CONCERNING THE MANAGEMENT OF LISTS OF OBJECTIONS TO RECEIVING PROSPECTING:
The information enabling us to take into account your right of opposition is kept for a maximum of three years from the exercise of the right of opposition.

ON AUDIENCE MEASUREMENT STATISTICS: 
The information stored in the users' terminal or any other element used to identify users and allowing their traceability or attendance will not be kept for more than 13 months.

 

4.4 Rights of individuals with regard to their personal data:

Under the applicable legislation on the protection of personal
data, you can benefit from the following rights:
- The right of access to personal data
- The right to rectify or erase such data
- The right to suppress or limit processing
- The right to object to processing
- The right to withdraw consent
- The right to object to the receipt of future marketing materials
- In certain cases, the right to portability of personal data where technically possible
- The right to determine the fate of your data after your death

- The right to lodge a complaint with a supervisory authority (in France, this is the CNIL)

 

4.5 Exercise of these Rights:
To exercise your rights, you can contact the Data Protection Officer (DPO):
- With this form

- Or by signed letter accompanied by a copy of an identity document to the following address
S.A. PDM 125 avenue de la mer, Les jardins de la mer, 83310 Port-Grimaud,
France
All applications must be accompanied by a copy of a signed identity document.

 

4.6 Terminology given by the General Data Protection Regulations:
Personal data is defined as:  "Any information relating to an identified or identifiable natural person; an "identifiable natural person" is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an on-line identifier, or to one or more factors specific to his physical, physiological, genetic, mental, economic, cultural or social identity;"
Treatment is defined as: "Any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval,
consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, limitation, erasure or destruction;"

 

5 - POLICE FORMS

 

According to Order 2015-1002 of 18 August 2015, operators of camping and caravan sites and other land with facilities are required to have an individual police form completed and signed by any foreigners when they arrive. The model for this form is set by a joint order of the Minister of the Interior, the Minister in charge of immigration and the Minister in charge of tourism. Personal information collected in this way includes the following:

« 1. Full name;

« 2. Date and place of birth;

« 3. Nationality;

« 4. Usual address abroad;

« 5. The foreigner’s mobile number and email address;

« 6. The arrival date at the establishment and planned departure date.

« Children under 15 can be included on the form of an adult accompanying them.

 

6 – CONSUMER DISPUTES MEDIATION

 

In accordance with the provisions of the French Consumer code regarding the consumer disputes mediation process, the customer has the right to use the services offered free of charge by KON TIKI. The consumer rights mediator thus proposed is MEDICYS.
 

This mediation provider can be contacted via:

- the website www.medicys.fr ;

- or by mail: MEDICYS - Centre de médiation et règlement amiable des huissiers de justice- 73, Boulevard de Clichy, 75009 – Paris, France

 

7 – LOST PROPERTY

 

- Reception and storage of found property: 

Upon reception, the found items will registered in our database and kept for 30 days. Perishable or dangerous materials will be destroyed immediately.

 

- Reporting the lost property: 

You can report the lost property by telephone or on site in one of our receptions. Our reception team can answer all your questions and register the reported lost object via telephone number +33 (0)4 94 55 96 90 or e-mail: kontiki@riviera-villages.com.

 

- Found property: 

If your lost property has been found, you can then recover it directly at the reception on presentation of an ID within 30 days, or have it send to your home address. In the latter case, a service and expedition fee of €30 will be applied to cover the costs involved.

 

- Unreturned lost property:

In case the lost property cannot be returned to its owner within one month, the object will be donated to a charity association or it will be destroyed. 

 

8 – THE PROVISIONS REGARDING THE RIGHT OF WITHDRAWAL SHALL NOT APPLY.

 

This is in accordance with article L221-28 12° of the Consumer Code, which provides that:

"The right of withdrawal may not be exercised for contracts:

12° Accommodation services, other than residential accommodation, transport services for

goods, car rentals, catering or leisure activities to be provided on a specified date or period; »

 

9 - DIGITAL CONTENT SENT VOLUNTARILY:

Photographs, videos, aerial shots and any digital content sent to our establishment, to one of its employees or any of its representatives and whatever the channel used (email, text message, WhatsApp, social networks) by the customer, the prospect, the service user and more generally any person without being a customer of our establishment may be used for the purpose of reproduction, distribution and more generally for use on any tangible or intangible media for marketing, commercial, promotional and informational purposes.

Should you object to such use, please let us know in writing before sending to the following email address kontiki@riviera-villages.com or by post to: Kon Tiki 4363 Route des plages - 83350 RAMATUELLE

ONLINE PAYMENT AND SECURITY OF TRANSACTIONS

 

1 - TECHNICAL DETAILS OF ONLINE BOOKING

 

As previously indicated, customers can book stays online via the websites: www.riviera-villages.com or www.tiki-hutte.com.

Notwithstanding the rightful application of the previous clauses of the general conditions to any booking, whatever its form, the technical procedures for online booking are detailed here.

 

Customers can decide online bookings according to the availability and price applicable. They can also choose a number of optional services. Online booking is carried out in several stages, enabling customers to check that the stay chosen meets their wishes, and to go back over the booking before finally confirming it.

 

A booking for a stay at Kon Tiki will only be validly registered on the site if customers have clearly identified themselves with a login, or have created a user account. The final confirmation of a booking enables customers to check that it meets all their requirements, and to indicate their acceptance of these general conditions of sale before going on to make the secure payment of the 50% down payment required.

 

Once all these stages are completed, Kon Tiki will confirm the registered booking through an email, which also contains a link to these general conditions of sale. The booking is considered firm once customers have received this confirmation email from Kon Tiki.

This confirmation is deemed to mark the signature date of the sale contract and the date on which these general conditions have been accepted.

 

2 - ONLINE PAYMENT AND SECURITY OF TRANSACTIONS

 

Customers are reminded that:

 

- An initial payment of 50% of the amount of the stay is made when booking a stay online.

 

- The balance for a stay will be automatically deducted from the same bank card 30 days before arrival.

 

This payment is carried out online using a bank card (Amex, Visa, Carte Bleue or MasterCard only) and a secure payment method via Pay Box. All the necessary means are implemented to ensure the confidentiality and security of data transmitted on the web. In this respect, the website uses an SSL (Secure Socket Layer) module, meaning that the information transmitted is encrypted by a software programme and no third party can obtain access to it.

Booking conditions Riviera Villages - TOISON D'OR

Reservation :

By Internet: Connect to www.riviera-villages.com and reserve your stay online 24h/24h by secure payment. This payment is carried out online using a bank card (Visa, MasterCard or AMEX only). An initial payment of 50% of the amount of the stay is required when booking online. The balance for a stay will be automatically debited from the same bank card 30 days before your arrival.

By telephone: 0033 4 94 79 83 54, our sales team can advise you on the type of accommodation depending on your needs and budget. An option can be registered (with a time limit generally between 3 and 7 days).

To validate your option, your deposit must be paid within a specific time:

-72 hours for an option less than 20 days before arrival date.

-7 days for an option more than 21 days before arrival date.

If payment is not received within the above time limits the option will be automatically cancelled and a new option, if requested, will be subject to a new quote (Prices and availability).

 

In all cases a deposit of 50% of the total hire price is necessary to confirm your reservation. Upon receipt of the deposit we will send you a booking confirmation. The balance is due 30 days before your arrival date. Please indicate the file number in all correspondence to our Reservation Department.

Rates are dynamic and evolve as the season goes on depending on demand and availability. 

PAYMENT

Payment can be made;

By bank card (Visa, Mastercard or AMEX)

By bank transfer:

BANK ACCOUNT DETAILS / IBAN

ACCOUNT NAME : ICC LA TOISON D’OR

BANK CODE: 30077 - SORT CODE: 04974 - ACCOUNT NUMBER: 10023600200 RIB: 77

IBAN: FR76 3007 7049 7410 0236 0020 077
BIC code: SMCTFR2A

ST TROPEZ ENTREPRISES: 6 Rue Allard – Quai Gabriel Péri

 

Bank transfers are accepted for a stay of a minimum of 7 nights.

To avoid any eventual delays, please send us a copy of your bank transfer by email or fax.

PLEASE INDICATE THE FILE NUMBER AND THE NAME THE BOOKING WAS MADE IN ON YOUR BANK TRANSFER.

 

 

 

 

 

Reservation Conditions RIVIERA VILLAGES

 

*** Riviera Villages individual stays***ICC LA TOISON D’OR-Plage de Pampelonne – 842 Chemin des Tamaris 83350 RAMATUELLE – France  - Tél +33(0)4 94 79 83 54  - Fax +33(0)4 94 79 85 70

www.riviera-villages.com - toison@riviera-villages.com - Camping **** - 496 emplacements

SIRET n° 316 253 723 00019 / APE 5530Z Form: limited liability company

Share capital : 76 224,51 euros

 Registered office:– Plage de Pampelonne  842 Chemin des Tamaris – 83350 RAMATUELLE

 N° RCS Fréjus : 316 253 723-N° VAT Intracommunautaire : FR 10 316 253 723 00019

 

When using the services offered by RIVIERA VILLAGES, we would ask you to read the following general conditions carefully. These apply to the booking period from 2d December 2019 to 12th October 2020 for stays taking place from June the 1st to October the 12th 2020. They govern the sales of stays and apply from the moment a deposit is paid. The fact of booking a stay implies complete acceptance of our general conditions.

 

These conditions can be modified and/or added to at any time by Riviera Villages. In this case, the new version will automatically apply to all new customers, who will be informed when it is put online on the website www.riviera-villages.com. Buyers acknowledge that they are fully aware that their acceptance of the content of these general conditions of sale does not require the manual or electronic signature of this document. 

 

PREAMBLE 

The conditions for exercising activities concerned with the organization and sale of trips or stays are laid down by the French Tourism Code, and more particularly articles L. 211-1 of this Code. The purpose of these general conditions of sale is to govern the contractual relationship regarding the sale of individual stays between the company ICC LA TOISON D’OR and its customers, and to set their respective obligations. The fact that ICC La TOISON D’OR does not take advantage of any provisions in the general conditions may not be taken as a waiver on their part. Any booking implies Customers’ unreserved application and full acceptance of the general conditions, which take precedence over any other document. Unless ICC LA TOISON D’OR have made a prior exception in writing, these general conditions apply to all customers. All documents other than the general conditions of sale, including catalogues, brochures, advertising and notices, are purely informational.

 

SERVICES, BOOKINGS AND PRICES

1 - RESERVATIONS AND RULES FOR STAYS

• Details of the services provided during our trips and stays are indicated on our website, www.riviera-villages.com. From 2d December 2019, you can view current prices on this website and receive personalized assistance by contacting one of our hostesses on +33(0)4 94 79 83 54.

 

Customers can make use of the online or printed brochure or obtain descriptions of our services from our booking agents on site, by telephone or email. Customers themselves decide on the services they want when booking.

Customers acknowledge that they are aware of the content of services, the destination and booking procedures, and all the characteristics of stays and accommodation. They acknowledge that they have requested and obtained all the information required for making bookings in full awareness of the facts. Customers are responsible for their choice of booking and its suitability for their needs, and RIVIERA VILLAGES may thus not be held responsible. The booking is deemed to have been accepted by customers at the end of the booking process. This process ends when RIVIERA VILLAGES have received the down payment of 50% of the total price.

• A booking becomes effective solely with the agreement of the village, after receipt of the down payment, and the acceptance of the general conditions of sale with online bookings.

• Bookings are not binding upon RIVIERA VILLAGES unless the company has accepted them; RIVIERA VILLAGES are free to do so or to refuse, depending on availability and more generally on any circumstances that could interfere with normal enjoyment of the facilities. In particular, RIVIERA VILLAGES offer family stays in the traditional sense, and accommodation is specifically designed for this purpose. RIVIERA VILLAGES thus reserve the right to refuse any booking that goes against this principle or seeks to distort it. 

• Subject to availability for the dates required, you can book a stay according to the procedures indicated on page 1.

• Your registration must be accompanied by a down payment of 50% of the price of the stay including VAT, and must reach us no later than 72 hours after you have made the booking. This will only become final when your down payment has been registered. The balance of the price must be paid no later than 30 days before your arrival date. Thus:

***With bookings made more than 30 days before the start of the stay: a down payment of 50% of the amount of the services booked must be paid when the booking for the village is made. The balance must be paid no later than 30 days before the start date of the stay in the village.

***With bookings made less than 30 days before the start date of the stay: the entire payment must be made when the booking for the village is made.

NB: After these deadlines, if we have not received your down payment or balance, we will consider your booking cancelled and we will offer the corresponding services for sale again. In addition, cancellation conditions will apply.

On receipt of your down payment, a confirmation of your stay will be sent to you indicating the balance still to be paid. Each payment must be accompanied by the dossier reference shown in this confirmation.

Anyone who arrives at the stay venue without having paid the remaining balance beforehand will be refused entry. With bookings made less than 30 days before arrival, customers must pay for the entire stay when booking. The date on which such bookings take place does not always make it possible to send you a booking confirmation. You will then be deemed to have accepted all the information contained in the general conditions of sale or made known to you orally. 

For security reasons, the number of occupants may under no circumstances exceed the number of places specified in the accommodation allocated or exceed the number of people indicated in the contract. If the accommodation is over-occupied, i.e. the number of people exceeds the standard occupation capacity, supplementary charges may apply, which vary depending on the site and period. Prices are indicated at the time of booking. 

NB: No refunds will be made for any stays that are curtailed, interrupted or broken off (late arrival, early departure) or any unused services.

 

 

2 -PAYMENT PROCEDURES FOR STAYS

Payments for stays, can be made by credit/debit card (Visa, MasterCard or AMEX) or bank transfer (bank transfers accepted for stays of a minimum of 7 nights) In the event of a cancellation, any refund will be made by card (Visa, MasterCard or AMEX) or bank transfer.

 

3 -PRICES

3.1: Prices and tourist tax

• Prices for all our stays, accommodation and associated services can be viewed on our website. Prices are set for each category and type of accommodation, and are in euros. RIVIERA VILLAGES cannot be held responsible for any changes in exchange rates. 

• Prices indicated are valid for the 2020 season. They correspond to one night and are quoted in euros.

• The tourist tax is not included in the price of your stay. The rate of tax is set by the local government (2019: 0.66€ per person per night from 18 years old).

• Prices including tax may be changed if there is an increase in the rate of the taxes for which our stays are liable.

• Prices are dynamic and change as the season goes on depending on demand and availability, allowing the customer to benefit from the most advantageous price on the day of booking.

• Given the above and the active role of customers in the determination of the price applicable to their stays, which depends on how early they book, LA TOISON D’OR can under no circumstances be held responsible for any difference in price between two stays booked for the same period.

3.2: Price Reductions – Special Offers.

To benefit from a price reduction as part of a special offer, you must take advantage of it when you book.

Special offers are subject to certain conditions, particularly availability. It is not possible to combine special offers. Once customers have received confirmation or an invoice, they can no longer take advantage of any price reduction.

 

4 - BOOKING ALTERATIONS

4.1: Altering your booking

You can alter a booking at no charge up to 30 days before your original arrival date, subject to availability in one of the Riviera Villages. Please inform us rapidly by letter, email or fax, and confirm it with a recorded delivery letter with acknowledgement of receipt. A booking alteration can only be accepted within the limit of availabilities, and the request must be sent to LA TOISON D’OR by recorded delivery with acknowledgement of receipt.

The date retained after which customers can no longer make any changes to their stay is the date on which the letter with acknowledgement of receipt is sent, as evidenced by the postmark. 

 

NB: If you fail to arrive without having made a specific alteration request, or indicating a delayed arrival date, the accommodation may be made available for sale 24 hours after the arrival date shown in the contract, and you will thus lose your booking and any sums already paid.

 

4.2: Changes made by LA TOISON D’OR

If before the departure date it becomes impossible to provide any of the stay’s services following the occurrence of an unpredictable and insuperable event, the failure by an unconnected third party to provide the services stipulated in the contract, or a case of force majeure, we will inform you as soon as we can. You will then be able to cancel the stay or accept a change. You must let us know what you have decided within 72 hours (cancellation will entail the immediate refund of all sums already paid, while acceptance of a change will give rise solely to the refund of sums paid in excess, as the case may be). Please note that this kind of situation does not give the right to any indemnity.

 

5 - BOOKING CANCELLATION

CANCELLATION INSURANCE  GRITCHEN AFFINITY

For 2020, it is possible  to subscribe a cancellation insurance from our partner "Gritchen Affinity" (see https://gap.gritchen.fr/minurl/3iS-fLKs).

Receipt of the contract within 12h following the subscription.

AS A REMINDER, PLEASE FIND BELOW THE CANCELLATION CONDITIONS OF Toisond’Or

 

5.1: Cancellation by the customer

If you wish to cancel a stay, please inform us promptly by letter, email , and confirm this with a letter sent by recorded delivery with acknowledgement of receipt. Any request to cancel must also be confirmed with proof, sent by recorded delivery with acknowledgement of receipt to Toisond’Or. The date retained to put the customer’s cancellation of the stay into effect will be the date on which the letter with acknowledgement of receipt is sent, as evidenced by the postmark.

 

If the cancellation occurs:

  • More than 90 days before the date of start of the stay: reimbursement of 90% of the amount of the rental, excluding any insurance costs.
  • Between the 89th and the 60th day included before the date of start of the stay: reimbursement of 75% of the amount of the rental, excluding any insurance costs.
  • Between 59th and 30th day inclusive before the date of start of the stay: reimbursement of 50% of the amount of the rental, excluding any insurance costs.
  • Between 29th and 15th day inclusive before the date of start of the stay: reimbursement of 10% of the amount of the rental, excluding any insurance costs.
  • Counted from the 14th day included before the date of the start of the stay no refund will be made.

In all cases, the costs associated with the subscription of the insurance will not give rise to reimbursement.

The amount of the tourist tax is not included in the amount of the stay.

 

5.2: Subscription of an insurance covering in particular the cancellation of the stay.

If they wish, the customers of the company Toison d’Or May, in addition to the price of their stay, subscribe at the time of their reservation or before the start of the schedule of cancellation fees of the insurer, the insurance provided by the SARL GRITCHEN Toledo and Associates Insurance Brokerage company with Allianz IARD, being specified that:

  • The price of this insurance is set at 4% of the total amount of the customer's stay (accommodation and additional services that are included in the file such as renting a cot, adding breakfasts...);
  • Customers who subscribe this insurance should contact GRITCHEN Affinity (contact details indicated in the general conditions of the insurance) in the event of the occurrence of a disaster likely to entrain the implementation of the corresponding guarantee;
  • In no case shall Toisond’Or be held responsible for the content of the insurance guarantees, the implementation of the insurance, the management of the claims declared by the customers or their compensation;

The content of the insurance (covered guarantees, conditions, amount, deductible, exclusions, establishment, etc.) is detailed by the general conditions governing the subscription of the insurance available on line: (https://gap.gritchen.fr/minurl/3iS-fLKs)..

 

5.3 : Cancellation by Toisond’Or

If Toison d’Or  cancel the booking without proposing an alternative equivalent solution, you will obtain an immediate refund of all sums already paid. However, this cancellation does not give rise to any damages. Likewise, if Toisond’Or cancel a stay because of an event constituting force majeure as defined in article 1218 of the French Civil Code, you will receive a refund of the sums already paid, but no indemnity will be paid.

 

 

YOUR STAY

 

1: PROCEDURES FOR THE STAY

It should be noted that our bungalows are mobile leisure homes and are not suitable for those with reduced mobility. However certain infrastructures are especially designed for people with reduced mobility. For further information, please contact reception. A booking for rented accommodation is made on a strictly personal basis. You may under no circumstances sublet or transfer your booking without the prior consent of the village. Children under 18 years of age must be accompanied by their parents or legal guardians. 

1.1: Rental accommodation

• Rental accommodation is fully equipped. The basic package is for 1 to 6 places depending on the type of accommodation.

• RIVIERA VILLAGES reserve the right to refuse access to the village to groups or families arriving with more participants than the capacity of the accommodation rented, or to increase the price of the stay. 

It is possible to choose a particular bungalow number for an extra charge of 10% (according to availability).

Any change in accommodation at the customer’s initiative upon arrival or during the stay will be invoiced at the price of the new accommodation to which will be added a supplement of 10% for the modified reservation.

 

 

2 - ARRIVAL

2.1: Handover of keys

Arrival days vary according to the village and period (please see the special conditions of each village). On the day you arrive in the Riviera Village, bungalows will be available as from 4.00 pm

However, should you arrive earlier, we will make every effort to reduce the waiting period.

 

2.2: Deposit

Customers are asked to pay a deposit of €200 on arrival, by bank card. This deposit will be returned to customers on the day they leave, after a comprehensive inventory of the bungalow. The management reserves the right to retain all or part of the deposit if the rented premises are insufficiently clean or if any equipment is damaged. If tenants have to leave when reception is closed, the bungalow will be checked later and the deposit returned by post. The fact that a deposit is retained does not exclude the payment of additional compensation if costs come to more than this amount.

 

3 -DURING YOUR STAY

3.1: Internal rules

Internal rules are displayed in each Riviera Village. We would ask you to read and respect them. All customers must comply with these internal rules. All tenants are responsible for any disturbance or nuisance caused by people staying with or visiting them.

3.2: Loss, theft and damage

The liability of LA TOISON D’OR cannot be incurred in the event of the loss, theft or damage of personal property in our residences, whether in lodgings, car parks or communal areas. LA TOISON D’OR thus declines any responsibility in the event of theft, fire, bad weather, etc., or in the event of any incidents involving the holidaymaker’s legal liability. RIVIERA VILLAGES also decline any responsibility for tenants’ valuables, personal belongings or objects. We advise you to contact your insurance company to obtain an extension of your personal cover if necessary.

3.3: Animals

Pets are accepted at a flat rate of €10/day if you are renting accommodation. Animals must be constantly supervised and kept on a lead by their owners during their stay. Failure to keep the premises sufficiently clean (free doggy bag available from the conciergerie), and any danger caused by animals may be sanctioned by the expulsion of their owners. Domestic animals are generally not allowed on public beaches. Vaccination records for dogs and cats must be up-to-date.  First category dogs are strictly forbidden on public transport, in public places apart from the public highway and in premises open to the public. Second category dogs must be muzzled and kept on a lead by an adult. 

 

4 - DEPARTURES

On the departure date indicated in your contract, rental accommodation must be vacated by 10.00 am.

 A €30 surcharge for late checkout permits clients to vacate the accommodation at midday. This must be accorded by the reception and arranged the evening before departure. It must be left in clean condition, and the inventory may be checked. A charge will be made for any objects that have been broken or damaged, together with any damage to the premises if this proves necessary. The deposit will be returned at the end of the stay after any compensation has been duly deducted for any damage noted during the end-of-stay inventory.

The fact that a deposit is retained does not exclude the payment of additional compensation if costs come to more than this amount. If you leave after the stipulated deadline, you may be invoiced for an additional day at the current price per night.

 

OTHER CONDITIONS

 

1 -COMPLAINTS

A complaints service is available to our customers to express any dissatisfaction regarding their stay. To submit a complaint, customers can send them by letter (La Toison d’Or, 842 Chemin des Tamaris, 83350 Ramatuelle), by e-mail (toison@riviera-villages.com) or via our satisfaction survey sent out by email at the end of the stay. Throughout the stay, our reception and concierge teams are available to deal with any complaints from 8 a.m. to 8 p.m. Complaints may concern the accommodation’s conformity with the booking, or the conformity of services with customers’ requirements. The management undertakes to reply in detail to any written complaint as long as it is not anonymous. If customers seek compensation for a complaint, they must indicate this in a recorded letter with acknowledgement of receipt sent to the manager of the village within one month of the end of the stay, indicating the file number.

 

2 -LIABILITY

In accordance with article L.212-1 of the French Consumer Code, RIVIERA VILLAGES undertake to ensure that their services comply with current legal requirements. Customers expressly acknowledge that RIVIERA VILLAGES cannot be held responsible for the communication by its partners or any third parties of any false information indicated in the RIVIERA VILLAGES brochure or website concerning the resorts, including presentation photos, descriptions, activities, leisure facilities, and operating dates. All photos and texts used in the RIVIERA VILLAGES brochure or website are non-contractual, and are for information only.

It may happen that certain activities and installations offered by the villages, indicated in the brochure description, are cancelled, notably for reasons linked with the climate or an event of force majeure as defined by the French courts. LA TOISON D’OR is responsible for the proper execution of all obligations arising from the contract. However, LA TOISON D’OR is exonerated from their responsibility if the non-execution or incomplete performance of the contract can be attributed either to the customer, to the unpredictable and insuperable act of a third party unconnected with the services stipulated in the contract, or to a case of force majeure as defined in article 1148 of the French Civil Code.

 

3 -DISPUTES

Any claims concerning the non-conformity of services with contractual commitments must be indicated first of all in writing by recorded delivery with acknowledgement of receipt to the manager of the village concerned. Customers and RIVIERA VILLAGES expressly acknowledge that relations are governed by French law. In the event of a dispute, the courts in the area where the village is domiciled shall have jurisdiction. 

 

4 - PROTECTION AND MANAGEMENT DATA

1. Framework and information
PRAIRIES DE LA MER carries out processing of personal data.  These are carried out in compliance with the RGPD and the French Data Protection Act (Loi Informatique et Liberté). The personal data that is collected varies depending on how the services are used. The personal data collected or held are directly communicated by the person concerned and/or are collected from the activity on the website and the use of the services.
Thus, personal data may be collected:

  • Upon reservation of your accommodation
  • Following participation in a satisfaction survey
  • When makinf a claim
  • When navigating our website

La TOISON D'ORmay in particular communicate and transfer your Personal Data to: survey institutes, marketing offices, tour operators, travel agencies, more generally, to Business Partners (under the terms of which the marketing department on which PRAIRIES DE LA MER Company depends) as well as to any other possible subcontractor. Subcontractors will be required to comply with the RGPD and the Data Protection Act.For shipments outside the Member States of the European Union the establishment will ensure that the level of protection of the consignee is sufficient.

ON AUDIENCE MEASUREMENT STATISTICS: 
The information stored in the users' terminal or any other element used to identify users and allowing their traceability or attendance will not be kept for more than 13 months.

 

2. Purposes:
The said processing of personal data is based on the legitimate interest pursued by PRAIRIES DE LA MER and its partners when they pursue the following purposes:
- The management of reservation requests
- The follow-up of customer files and requests
- The execution and follow-up of the accommodation service and related or annexed services
- The management of the commercial relationship with the customer in order to improve, optimise and personalise the services and tools offered to the customer
- Commercial prospecting
-The management of the relationship with customers and prospects
- Customer loyalty
- Marketing (to adapt our offers to customers for example)
- The establishment of satisfaction surveys
The personal data collected must be "accurate" and kept up to date. This is why PRAIRIES OF THE SEA will rectify or erase them with each modification of which it is aware.
Such processing of personal data is also based on compliance with legal or regulatory obligations when pursuing the purposes of:

- Accounting and invoicing
- The prevention of money laundering and terrorist financing and the fight against corruption,
- Compliance with the obligation provided for in Article R611-42 of the Code on the Entry and Residence of Foreigners and the Right of Asylum, which stipulates that the establishment "is required to fill out, or have filled out and signed by the foreigner, upon arrival, an
individual police form".

 

3. Conservation:
The data collected is kept for the duration necessary for the operations for which it was collected and in accordance with the applicable regulations.

CONCERNING THE INDIVIDUAL POLICE SHEET
The individual police sheet is kept for six months and is given to police and gendarmerie units on request.

CONCERNING DATA RELATING TO THE MANAGEMENT OF CUSTOMERS AND PROSPECTS: 
With regard to possible prospecting operations aimed at customers, their data may be kept for a period of three years from the end of the commercial relationship. Personal data relating to a prospect, who is not a customer, may be kept for a period of three years from the date of collection or from the last contact from the prospect. At the end of this three-year period, we will be able to contact you again to find out whether you wish to continue receiving commercial solicitations.

Regarding identity documents:In the event of exercise of the right of access or rectification, data relating to identity documents may be kept for the period provided for in Article 9 of the Code of Criminal Procedure, i.e. one year. If the right of opposition is exercised, these data may be archived for the limitation period provided for in Article 8 of the Code of Criminal Procedure, i.e. six years.

CONCERNING THE MANAGEMENT OF LISTS OF OBJECTIONS TO RECEIVING PROSPECTING:
The information enabling us to take into account your right of opposition is kept for a maximum of three years from the exercise of the right of opposition.

ON AUDIENCE MEASUREMENT STATISTICS: 
The information stored in the users' terminal or any other element used to identify users and allowing their traceability or attendance will not be kept for more than 13 months.

 

4. Rights of individuals with regard to their personal data:

Under the applicable legislation on the protection of personal
data, you can benefit from the following rights:
- The right of access to personal data
- The right to rectify or erase such data
- The right to suppress or limit processing
- The right to object to processing
- The right to withdraw consent
- The right to object to the receipt of future marketing materials
- In certain cases, the right to portability of personal data where technically possible
- The right to determine the fate of your data after your death

- The right to lodge a complaint with a supervisory authority (in France, this is the CNIL)

5. Exercise of these Rights:
To exercise your rights, you can contact the Data Protection Officer (DPO):
- With this form

- Or by signed letter accompanied by a copy of an identity document to the following address
S.A. PDM 125 avenue de la mer, Les jardins de la mer, 83310 Port-Grimaud,
France
All applications must be accompanied by a copy of a signed identity document.
6. Terminology given by the General Data Protection Regulations:
Personal data is defined as:  "Any information relating to an identified or identifiable natural person; an "identifiable natural person" is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an on-line identifier, or to one or more factors specific to his physical, physiological, genetic, mental, economic, cultural or social identity;"
Treatment is defined as: "Any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval,
consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, limitation, erasure or destruction;"

 

5 -LA TOISON D’OR: SPECIAL CONDITIONS

Riviera Village LA TOISON D’OR is open from 1st June to 12th October 2020.

  «Kasai» accommodation by LA TOISON D’OR:

Prices include linen (sheets, pillowcases and towels are placed in the accommodation) and end cleaning.

 

Special offer

A 10% discount will be applied to stays of 7 nights or more, according to the available stock of accommodation and period. For more information please contact our reservations department.

 

The Pass Kasai Gold :

Exclusive with the option:  «PASS KASAI GOLD »: Subject to a supplement of 10% of the total hiring price, you can choose the exact emplacement of your accommodation (depending on availability) and benefit from the advantages of  Pass Kasai Gold.

This option is subject to a minimum stay and applies to Kasai LOFT – PLAGE - PREMIUM.

 

Choice of emplacement. for the models kasai 2  and kasai 3 bedrooms.

Subject to a supplement of 10% of the total hiring price, you can choose the exact emplacement of your accommodation (depending on availabilityThis option is subject to a minimum stay and applies to  the models kasai 2  and kasai 3 bedrooms.

 

Cancellation with refund

In case of cancellation, for whatever reason, reimbursement will be made 30 days after the cancellation.

 

Parking

There is one parking place allocated for one vehicle only per bungalow within the village.

 

The Conciergerie

A wifi connection for one device is included in the hiring of the following models; Kasai Loft, Kasai Plage first row, kasai Plage 1 & 2 bedrooms, Kasai Premium 2 bedrooms + for a stay of minimum 7 nights.

For all other models the WIFI access is payable.

 

Laverie Toison d’Or

Order the service “Beds made on arrival” when you make your reservation.

Washing and ironing services are available at the on-site laundry. Enquiries and prices by email : frenchrivierawash@laposte.net

 

Service Azur

Hiring of;  baby beds, Senseo or Nespresso coffee machines, electric plancha grill, sunbeds etc.  (Tariff available online: www.riviera-villages.com ) and reservations by telephone +33(0)607474575 or by email servicesazur@servicesazur.com.

 

6 - POLICE FORMS

According to the decree 2015-1002 of 18 August 2015, operators of camping and caravan sites and other land with hiring facilities are required to have an individual police form completed and signed by all foreign nationals when they arrive. The model for this form is set by a joint decree of the Minister of the Interior, the Minister in charge of immigration and the Minister in charge of tourism. Personal information collected in this way includes the following:

 

« 1. Full name

« 2. Date and place of birth

« 3. Nationality

« 4. Registered address abroad

« 5. A mobile phone number and email address

« 6. The actual arrival date at the establishment and planned departure date.

« Children under 15 can be included on the form of an adult accompanying them.

 

7 - CONSUMER DISPUTES MEDIATION

In accordance with the provisions of the French Consumer code regarding the consumer disputes mediation process, the customer has the right to use the services offered free of charge by LA TOISON D’OR. The consumer rights mediator thus proposed is MEDICYS.

This mediation provider can be contacted via:

- website: www.medicys.fr ;

- or by post: MEDICYS - Centre de médiation et règlement amiable des huissiers de justice- 73, Boulevard de Clichy, 75009  Paris, France

 

8 - LOST PROPERTY

- Reception and storage of lost property:

Upon reception, the found items will registered in our database. They will be kept for 30 days.

Perishable, unhygienic or dangerous materials will be destroyed immediately.

- Reporting lost property:

You can report the lost property by telephone or on site in one of our receptions. Our reception team can answer all your questions and register the reported lost object via telephone n. +33 04 94 79 83 54 or e-mail: toison@riviera-villages.com.

- Found property:

If your lost property has been found, you can then recover it directly at the reception on presentation of ID within 30 days, or have it send to your home address. In the latter case, a service fee of €30 will be applied to cover the costs involved.

- Unreturned lost property:

If the lost property is not reclaimed by its owner within one month, the object will be donated to a charity association or it will be destroyed.

 

9 - DIGITAL CONTENT SENT VOLUNTARILY:

Photographs, videos, aerial shots and any digital content sent to our establishment, to one of its employees or any of its representatives and whatever the channel used (email, text message, WhatsApp, social networks) by the customer, the prospect, the service user and more generally any person without being a customer of our establishment may be used for the purpose of reproduction, distribution and more generally for use on any tangible or intangible media for marketing, commercial, promotional and informational purposes.

Should you object to such use, please let us know in writing before sending to the following email address: toison@riviera-villages.com or by post to: La Toison d’Or, 842 Chemin de Tamaris, 83350 Ramatuelle.

 

SPECIFIC PROVISIONS RELATING TO ONLINE BOOKING. 

1.TECHNICAL DETAILS OF ONLINE BOOKING PROCEDURES

As previously indicated, customers can book stays online via the website www.riviera-villages.com. Notwithstanding the rightful application of the previous clauses of the general conditions to any booking, whatever its form, the technical procedures for online booking are detailed here. Customers can decide online bookings according to the availability and price applicable. They can also choose a number of optional services. Online booking is carried out in several stages, enabling customers to check that the stay chosen meets their wishes, and to go back over the booking before finally confirming it. A booking for a stay at LA TOISON D’OR will only be validly registered on the site if customers have clearly identified themselves with a login, or have created a user account. 

The final confirmation of a booking enables customers to check that it meets all their requirements, and to indicate their acceptance of these general conditions of sale before going on to make the secure payment of the 50% down payment required.

Once all these stages are completed, LA TOISON D’OR will confirm the registered booking through an email, which also contains a link to these general conditions of sale. The booking is considered firm once customers have received this confirmation email from LA TOISON D’OR. This confirmation is deemed to mark the signature date of the sale contract and the date on which these general conditions have been accepted.

 

2 -ONLINE PAYMENT AND SECURITY OF TRANSACTIONS

Customers are reminded that:

- An initial payment of 50% of the amount of the stay is made when booking a stay online.

- The balance for a stay will be automatically deducted from the same bank card 30 days before arrival. This payment is carried out online using a bank card (Visa, MasterCard or AMEX only) and a secure payment method via Pay Box. All the necessary means are implemented to ensure the confidentiality and security of data transmitted on the web. In this respect, the website uses an SSL (Secure Socket Layer) module, meaning that the information transmitted is encrypted by a software programme and no third party can