Accessibility Statement

Riviera Villages is committed to making its websites, online booking services, and digital content accessible to people with disabilities, in accordance with Article 47 of French Law No. 2005-102 of February 11, 2005.

This accessibility statement applies to the website: www.riviera-villages.com

Compliance status

The website www.riviera-villages.com is non-compliant with the Référentiel général d’amélioration de l’accessibilité (RGAA) (General Accessibility Improvement Framework), due to the absence of a valid compliance audit.

As part of our commitment to improving our digital services, the Riviera Villages team is currently preparing a comprehensive audit to establish an accurate diagnosis and plan the necessary corrections.

Preparation of this statement

This statement was established on 19 October 2026.

It will be updated upon completion of the comprehensive website accessibility audit, and subsequently after any significant updates to our interfaces.

Feedback and contact

If you encounter any difficulty in accessing content or a feature on the website, you can contact Riviera Villages to obtain assistance or an accessible alternative solution.

• Email : 
  • Prairies de la Mer: prairies@riviera-villages.com
  • Kon Tiki: kontiki@riviera-villages.com
  • Toison d'Or: toison@riviera-villages.com
• Telephone : 
  • Prairies de la Mer: +33 (0)4 94 79 09 09
  • Kon Tiki: +33 (0)4 94 55 96 96
  • Toison d'Or: +33 (0)4 94 79 83 54

To help us process your request effectively, please specify in your message the relevant page, the problem encountered, as well as the assistive hardware and software used (browser, screen reader, etc.).

Riviera Villages will make every effort to respond to you as quickly as possible.

Enforcement procedure

If you notice an accessibility defect preventing you from accessing website content or features, and you report it to us but fail to receive a response within a reasonable timeframe, you are entitled to submit your complaints or a referral to the French Defender of Rights (Défenseur des droits).

To do so, you can:

• Write a message to the Defender of Rights: 
  https://formulaire.defenseurdesdroits.fr/formulaire_saisine/
• Contact the Defender of Rights delegate in your region: 
  https://www.defenseurdesdroits.fr/carte-des-delegues 
• Send a letter by post (free of charge within France, no stamp required) to the following address:
  Défenseur des droits
  Libre réponse 71120
  75342 Paris CEDEX 07