In light of the current situation linked to the Covid-19 pandemic, we have put together some responses to the most common questions about your upcoming stay and holiday plans. We regularly update all of this information as the situation unfolds and measures are communicated by the French authorities.


According to the latest directives from the French government, a valid “HEALTH PASS” will be required for all people over 12 years of age who are to stay in our Riviera Villages. 


Your “HEALTH PASS” will be checked on the day of your arrival. You may present your “HEALTH PASS” either in printed format or via the “EU Digital Covid Certificate” app which can be downloaded to your mobile phone.

Once you have shown your “HEALTH PASS” you may enjoy your accommodation and all our services – restaurants, pools, shops, activities and concerts – during your stay without needing to show the pass again.


All our facilities are open and some of our services have been adapted to be more exclusive and comply with health regulations:

  • Our restaurants are available in Click & Collect. Delivery is available directly to your accommodation. You can order your meals online through our Riviera Villages mobile application.
  • Our spa facilities such as pool and gym are open.
  • The spa has its own health protocol.


We have updated our protocols to ensure you have a safe and peaceful stay:

  • Preparation for your early check-in using the E-checkin system.
  • Our teams have been trained on all the required health rules and regulations.
  • Guests will be welcomed outdoors at the main entrance to Prairies de la Mer.
  • Signs have been placed around the resort to remind guests of the rules.


What is a valid HEALTH PASS?

The HEALTH PASS contains a digital copy (in the TousAntiCovid app) of one of the following three health documents:

  • proof of vaccination, as long as you have received all doses and enough time has passed after the final injection,
  • a negative RT-PCR or antigen test result less than 48 hours old,
  • a positive RT-PCR or antigen test result demonstrating recovery from Covid-19, at least 11 days old and less than 6 months old.

You will be asked for this pass only once, on arrival at the front desk.

More information on the HEALTH PASS is available on the government website.



What is the health protocol?

Your safety is our priority, so we need your help at key moments of your stay: following this protocol is the best way to ensure good times for all! Masks are mandatory for anyone age 12 and over, in all public spaces. We make sure that all information about our safety measures is posted and visible. The staff may give instructions regarding hosting visitors during your stay, which must be followed for your own safety and that of others.



Can I cancel my booking?

While we get used to this extraordinary situation, we have provided the Liberty Offer for this year: A Covid guarantee for a stay with complete peace of mind. Cancellation is free until 14 days before your arrival. Once this deadline has passed, you canbcancel under specific COVID-19 conditions and with documented evidence. Payment conditions have also been made more flexible: a 30% deposit for Prairies de la Mer and 50% for Kon Tiki & Toison d'Or at the time of booking and payment of the balance 14 days before arrival. 

The Liberté offer is valid throughout the season for Les Prairies de la Mer and Toison d'Or.