Informations

Terms & Conditions

booking conditions prairies de la mer

*** Riviera Villages individual stays*** 

Les Prairies de la Mer - 1910 Route Du Littoral, 83310 Grimaud, France - +33(0)4 94 79 09 09 - +33(0)4 94 79 09 10 - www.riviera-villages.com - [email protected] - campsite***** - 1,367 pitches including 1,332 pitches for tourists - Prefectural classification order no. 2012/29 of 05/07/2012 - SIRET no. 602 037 640 00029 / Principal Activity Code 552C - Form: limited liability company with supervisory board - Share capital: €80,512.14 - Head office: Quartier Saint Pons-Les-Mures, 83310 Grimaud - Trade & Companies register no.: RCS Fréjus: 602 037 640 - EU VAT no.: FR 92 602 037 640 00029

When using the services offered by RIVIERA VILLAGES, we would ask you to read the following general conditions carefully. These apply to the booking period from 1 December 2016 to 15 October 2017 for stays taking place from 1 April 2017 to 15 October 2017. They govern the sales of stays and apply as soon as a down payment is made. The fact of booking a stay implies complete acceptance of our general conditions. 

These conditions can be modified and/or added to at any time by Riviera Villages. In this case, the new version will automatically apply to all new customers, who will be informed when it is put online on the website www.riviera-villages.com. Buyers acknowledge that they are fully aware that their acceptance of the content of these general conditions of sale does not require the manual or electronic signature of this document.  

introduction

The conditions for exercising activities concerned with the organisation and sale of trips or stays are laid down by the French Tourism Code, and more particularly articles L. 211-1 and thereafter of this Code. The purpose of these general conditions of sale is to govern the contractual relationship regarding the sale of individual stays between the company Les Prairies de la Mer and its customers, and to set their respective obligations. The fact that Les Prairies de la Mer do not take advantage of any provisions in the general conditions may not be taken as a waiver on their part. Any booking implies Customers’ unreserved application and full acceptance of the general conditions, which take precedence over any other document. Unless Les Prairies de la Mer have made a prior exception in writing, these general conditions apply to all customers. All documents other than the general conditions of sale, including catalogues, prospectuses, advertising and notices, are purely informational. 

services, bookings and prices 

1 - RESERVATIONS AND RULES FOR STAYS

• Details of the services provided during our trips and stays are indicated on our website, www.riviera-villages.com. Starting on 1 December 2015, you can view current prices on this website and receive personalised assistance by contacting one of our hostesses on +33(0)4 94 79 09 09. 

Customers can make use of the online or printed catalogue, or obtain descriptions of our services from our booking agents on site, by telephone or email. Customers themselves decide on the services they want when booking. 

Customers acknowledge that they are aware of the content of services, the destination and booking procedures, and all the characteristics of stays and accommodation. They acknowledge that they have requested and obtained all the information required for making bookings in full awareness of the facts. Customers are responsible for their choice of booking and its suitability for their needs, and Riviera Villages may thus not be held responsible. The booking is deemed to have been accepted by customers at the end of the booking process. This process ends when Riviera Villages have received the down payment of 30%.

• A booking becomes effective solely with the agreement of the village, after receipt of the down payment, and of either the duly completed and signed booking contract or the acceptance of the general conditions of sale with online bookings. 

• Bookings are not binding upon Riviera Villages unless the company has accepted them; Riviera Villages are free to do so or to refuse, depending on availability and more generally on any circumstances that could interfere with normal performance regarding the booking made. In particular, Riviera Villages offer family stays in the traditional sense, and accommodation is specifically designed for this purpose. Riviera Villages thus reserve the right to refuse any booking that goes against this principle or seeks to distort it.  

• Subject to availability for the dates required, you can book a stay according to the procedures indicated on page 1.

• Your registration must be accompanied by a down payment of 30% of the price of the stay including VAT, and must reach us no later than 72 hours after you have made the booking. This will only become final when your down payment has been registered. The balance of the price must be paid no later than 30 days before your arrival date. Thus:

***With bookings made more than 30 days before the start of the stay: a down payment of 30% of the amount of the services booked must be paid when the booking for the village is made. The balance must be paid no later than 30 days before the start date of the stay in the village.

***With bookings made less than 30 days before the start date of the stay: the entire payment must be made when the booking for the village is made.

NB: After these deadlines, if we have not received your down payment or balance, we will consider your booking to be cancelled, and we will offer the corresponding services for sale again. In addition, cancellation conditions will apply.

On receipt of your down payment, a confirmation of your stay will be sent to you indicating the balance still to be paid. Each payment must be accompanied by the dossier reference shown in this confirmation. 

Anyone who arrives at the stay venue without having paid the remaining balance beforehand will be refused entry. With bookings made less than 30 days before departure, Customers must pay for the entire stay when booking. The date on which such bookings take place does not always make it possible to send you confirmation. You will then be deemed to have accepted all the information contained in the general conditions of sale or made known to you orally.  

For safety reasons, the number of people who turn up for rental stays may under no circumstances exceed the number of places in the accommodation allocated or the number of people indicated in the contract. If the accommodation is over-occupied, i.e. the number of people exceeds the standard occupation capacity, supplementary charges may apply, which vary depending on the site and period. Prices are indicated at the time of booking.  

• NB: No refunds will be made for any stays that are curtailed, interrupted or broken off (late arrival, early departure) or any unused services. 

2 -PAYMENT PROCEDURES FOR STAYS

Payments for stays, which must be accompanied by the booking coupon, can be made by bank cheque or «chèques vacances»: Les Prairies de la Mer have Agence Nationale accreditation for Chèques Vacances, and you can use these holiday vouchers for any stay. We advise you to send cheques, indicating your dossier number, by recorded delivery with acknowledgement of receipt. Cheques that are not sent by recorded delivery and are not received by Les Prairies de la Mer are entirely the customer’s responsibility. They are valid for their face value up to the amount due for your stay, and should be used no later than when paying for the balance. In the event of a cancellation, any refund will be made by bank cheque, bank card (Visa, Mastercard) or bank transfer.  

3 -PRICES

3.1: Prices and tourist tax

• Prices for all our stays, accommodation and associated services can be viewed on our website. Prices are set for each category and type of accommodation, and are in euros. Riviera-Villages cannot be held responsible for any changes in exchange rates.  

• Prices indicated are valid for the 2017 season. They correspond to one night and are quoted in euros. Persons over 18 years are concerned with the local tax (2016: €0.60 Grimaud).

• Prices including tax may be changed if there is an increase in the rate of the taxes for which our stays are liable.

• Prices are dynamic and change as the season goes on, meaning that customers benefit from the cheapest price on the day they book. The earlier you book, the lower the prices.  

• Given the above and the active role of customers in the determination of the price applicable to their stays, which depends on how early they book, Les Prairies de la Mer can under no circumstances be held responsible for any difference in price between two stays booked for the same period.

3.2: Price Reductions – Special Offers.

To benefit from a price reduction as part of a special offer, you must take advantage of it when you book. 

Special offers are subject to certain conditions, particularly availability. It is not possible to combine several price reductions and special offers. Once customers have received confirmation or an invoice, they can no longer take advantage of a price reduction.

4 - BOOKING ALTERATIONS

4.1: Altering your booking

You can alter a booking at no charge up to 30 days before your original arrival date, subject to availability in one of the Riviera Villages. Please inform us rapidly by letter, email or fax, and confirm it with a recorded delivery letter with acknowledgement of receipt. A booking alteration can only be accepted within the limit of availabilities, and the request must be sent to Les Prairies de la Mer by recorded delivery with acknowledgement of receipt. 

The date retained after which customers can no longer make any changes to their stay is the date on which the letter with acknowledgement of receipt is sent, as evidenced by the postmark.  

NB: If you fail to arrive without having made a specific alteration request, or indicating a delayed arrival date, the accommodation may be made available for sale 24 hours after the arrival date shown in the contract, and you will thus lose your booking and any sums already paid. 

4.2: Changes made by Les Prairies de la Mer

If before the departure date it becomes impossible to provide any of the stay’s services following the occurrence of an unpredictable and insuperable event, the failure by an unconnected third party to provide the services stipulated in the contract, or a case of force majeure, we will inform you as soon as we can. You will then be able to cancel the stay or accept a change. You must let us know what you have decided within 72 hours (cancellation will entail the immediate refund of all sums already paid, while acceptance of a change will give rise solely to the refund of sums paid in excess, as the case may be). Please note that this kind of situation does not give the right to any indemnity.

5 - BOOKING CANCELLATIONS

5.1: Cancellation by the customer

If you wish to cancel a stay, please inform us promptly by letter, email or fax, and confirm this with a letter sent by recorded delivery with acknowledgement of receipt.

Any request to cancel must also be confirmed with proof, sent by recorded delivery with acknowledgement of receipt to Les Prairies de la Mer. 

The date retained to put the customer’s cancellation of the stay into effect will be the date on which the letter with acknowledgement of receipt is sent, as evidenced by the postmark.  

5.1.1: Refund without cancellation costs 

We will refund all sums previously paid (apart from administrative costs of €15), without cancellation costs up to the day before your arrival if the cancellation is due to the following substantial reasons, provided that appropriate proof is provided:

***The illness, accident or death of the person who made the booking, or of his/her spouse, ascendants or descendants.

***The redundancy of the person who made the booking or of his/her spouse.

5.1.2: Refunds with cancellation costs

If the cancellation takes place for a reason other than those listed above, no later than 30 days before the arrival date, 30% of the amount of the stay will be retained as cancellation costs. If the cancellation takes place between 30 and 15 days before the arrival date, 50% of the amount of the stay will be retained as cancellation costs.  

5.1.3: Cancellations giving rise to no refund

If the cancellation takes place for a reason not stated above less than 15 days before the arrival date, there will be no refund.

5.2: Cancellation by Riviera Villages

If Riviera Villages cancel the booking without proposing an alternative equivalent solution, you will obtain an immediate refund of all sums already paid. However, this cancellation does not give rise to any damages.

Likewise, if Riviera Villages cancel a stay because of an event constituting force majeure as defined in article 1148 of the French Civil Code, you will receive a refund of the sums already paid, but no indemnity will be paid.

your stay 

1: PROCEDURES FOR THE STAY

It should be noted that our bungalows are mobile leisure homes and are not suitable for those with reduced mobility. However, certain specific lodgings and infrastructures are especially designed for people with reduced mobility. For further information, please contact reception. Bookings for a campsite pitch or rented accommodation is made on a strictly personal basis. You may under no circumstances sublet or transfer your booking without the prior consent of the village. Children under age must be accompanied by their parents or legal guardians.  

1.1: Campsite pitches

The basic price includes a pitch for a tent, caravan or camping car, a car and one or two people, and access to the reception infrastructures.

1.2: Rental accommodation

• Rental accommodation is fully equipped. The basic package is for 1 to 6 places depending on the type of accommodation.

• Riviera Villages reserve the right to refuse access to the village to groups or families arriving with more participants than the capacity of the accommodation rented, or to increase the price of the stay.  

• It is possible to choose a particular bungalow number for an extra charge of 10% (according to availability). 

• Any change in accommodation at the customer’s initiative during the stay will be invoiced at €75 (for cleaning costs).

2 - ARRIVAL 

2.1: Handover of keys 

Arrival dates vary according to the village and period (please see the special conditions of each village). On the day you arrive in the Riviera Village, bungalows will be available as from 4.00 p.m. However, if you wish to arrive earlier, we will make every effort to reduce the waiting period, depending on availabilities.

2.2: Deposit

Customers are asked to pay a deposit of €200 on arrival, by bank card or cheque. This deposit will be returned to customers on the day they leave, after a comprehensive inventory of the bungalow. The management reserves the right to retain all or part of the deposit if the rented premises are insufficiently clean or if any equipment is damaged. If tenants have to leave when reception is closed, the bungalow will be checked later and the deposit returned by post. The fact that a deposit is retained does not exclude the payment of additional compensation if costs come to more than this amount

3 - DURING YOUR STAY

3.1: Internal rules

Internal rules are displayed in each Riviera Village. We would ask you to read and respect them. All customers must comply with these internal rules. All tenants are responsible for any disturbance or nuisance caused by people staying with or visiting them.

3.2: Loss, theft and damage

The liability of Les Prairies de la Mer cannot be incurred in the event of the loss, theft or damage of personal property in our residences, whether in lodgings, car parks or communal areas.  Les Prairies de la Mer thus decline any responsibility in the event of theft, fire, bad weather, etc., or in the event of any incidents involving the holidaymaker’s legal liability. Riviera Villages also decline any responsibility for tenants’ valuables, personal belongings or objects, or safes rented at reception. (Price for 2015: €3/day + deposit of €15). We advise you to contact your insurance company to obtain an extension of your personal cover if necessary.

3.3: Animals

Pets are accepted at a flat rate of €5/day if you are renting accommodation. Animals must be constantly supervised and kept on a lead by their owners during their stay. Failure to keep the premises sufficiently clean (free cleaning kit available from reception), and any danger caused by animals may be sanctioned by the expulsion of their owners. A prefectural order prohibits the presence of any pets on the beach. Vaccination records for dogs and cats must be up-to-date.  First category dogs are strictly forbidden on public transport, in public places apart from the public highway and in premises open to the public. Second category dogs must be muzzled and kept on a lead by an adult.  

4 - DEPARTURES

On the departure date indicated in your contract, rental accommodation must be vacated by 10.00 a.m. It must be left in clean condition, and the inventory may be checked. Tenants must pay for any objects that have been broken or damaged, together with any damage to the premises if this proves necessary. The deposit will be returned at the end of the stay after any compensation has been duly deducted for any damage noted during the end-of-stay inventory. 

The fact that a deposit is retained does not exclude the payment of additional compensation if costs come to more than this amount 

With the Chiloé» lodgings, if the premises have not been cleaned before departure, you will be charged a cleaning fee of €75. If you leave after the stipulated deadline, you may be invoiced for an additional day at the current price per night.

other conditions

1 - COMPLAINTS

A complaints service is available to our customers to express any dissatisfaction regarding their stay. To submit a complaint, customers can send them by letter (Les Prairies de la Mer, 1910 Route du littoral, 83310 Grimaud), by e-mail ([email protected]), or via our end-of-stay satisfaction survey. Throughout the stay, our reception and caretaker teams are available to deal with any complaints from 8 a.m. to 11 p.m. Complaints may concern the accommodation’s conformity with the booking, or the conformity of services with customers’ requirements. The management undertakes to reply in detail to any written complaint as long as it is not anonymous. If customers seek compensation for a complaint, they must indicate this in a recorded letter with acknowledgement of receipt sent to the manager of the village within one month of the end of the stay, indicating the dossier number.

2 - LIABILITY

In accordance with article L.212-1 of the French Consumer Code, Riviera Villages undertake to ensure that their services comply with current legal requirements. Customers expressly acknowledge that  Riviera Villages cannot be held responsible for the communication by its partners or any third parties of any false information indicated in the Riviera Villages brochure or website concerning the reception sites, including presentation photos, descriptions, activities, leisure facilities, and operating dates. All photos and texts used in the Riviera Villages brochure or website are non-contractual, and are for information only.

It may happen that certain activities and installations offered by the villages, indicated in the brochure description, are cancelled, notably for reasons linked with the climate or an event of force majeure as defined by the French courts. Les Prairies de la Mer are responsible for the proper execution of all obligations arising from the contract. However, Les Prairies de la Mer are exonerated from their responsibility if the non-execution or incomplete performance of the contract can be attributed either to the customer, to the unpredictable and insuperable act of a third party unconnected with the services stipulated in the contract, or to a case of force majeure as defined in article 1148 of the French Civil Code. 

3 - DISPUTES

Any claims concerning the non-conformity of services with contractual commitments must be indicated first of all in writing by recorded delivery with acknowledgement of receipt to the manager of the village concerned. Customers and Riviera Villages expressly acknowledge that relations are governed by French law. In the event of a dispute, the courts in the area where the village is domiciled shall have jurisdiction.  

4 - DATA PROTECTION

The information you communicate when you place your order is not transmitted to any third parties. This information will be considered confidential by Riviera Villages. It will be used solely by the internal departments of Riviera Villages in order to process your order and to strengthen and personalise the communication and services offer reserved for Riviera Villages customers according to their centres of interest. 

According to the French Data Protection act of 6 January 1978, you have the right to access, correct and oppose personal data concerning you. To do so, you can make a request in writing indicating your full name and address and send it to: Les Prairies de la Mer: 1910, Route du Littoral • 83310 Port Grimaud – France

5 - LES PRAIRIES DE LA MER: SPECIAL CONDITIONS

Les Prairies de la Mer are open from 1 April to 15 October 2017. During the season, our reception desks are open from 8 a.m. to 11 p.m. non-stop, seven days a week, and our security service operates from 11 p.m. to 8 a.m. it is possible to choose a particular bungalow number for an additional charge of 10% (according to availability when booking). Each booking includes a parking space for ONE vehicle. Access to the Les Prairies de la Mer site for any additional vehicle (solely for customers who have made bookings), will be invoiced at €10/day/vehicle. This price includes access to the site but does not guarantee a parking space. End-of-stay cleaning, towels and sheets are included in «Roka» and «Fare» lodgings. These services are not included in «Chiloé» lodgings. It is possible to hire sheets and towels on site, or bring your own. «Chiloé» lodgings must be cleaned and the refrigerator defrosted before departure.

6 - POLICE FORMS

According to Order 2015-1002 of 18 August 2015, operators of camping and caravan sites and other   land with facilities are required to have an individual police form completed and signed by any foreigners when they arrive. The model for this form is set by a joint order of the Minister of the Interior, the Minister in charge of immigration and the Minister in charge of tourism. Personal information collected in this way includes the following: 

« 1. Full name; 

« 2. Date and place of birth; 

« 3. Nationality; 

« 4. Usual address abroad; 

« 5. The foreigner’s mobile number and email address; 

« 6. The arrival date at the establishment and planned departure date. 

« Children under 15 can be included on the form of an adult accompanying them.

Specific provisions for online booking

1 - TECHNICAL DETAILS OF ONLINE BOOKING PROCEDURES

As previously indicated, customers can book stays online via the website www.riviera-villages.com. Notwithstanding the rightful application of the previous clauses of the general conditions to any booking, whatever its form, the technical procedures for online booking are detailed here. Customers can decide online bookings according to the availability and price applicable. They can also choose a number of optional services. Online booking is carried out in several stages, enabling customers to check that the stay chosen meets their wishes, and to go back over the booking before finally confirming it. A booking for a stay at Les Prairies de la Mer will only be validly registered on the site if customers have clearly identified themselves with a login, or have created a user account.  

The final confirmation of a booking enables customers to check that it meets all their requirements, and to indicate their acceptance of these general conditions of sale before going on to make the secure payment of the 30% down payment required.

Once all these stages are completed, Les Prairies de la Mer will confirm the registered booking through an email, which also contains a link to these general conditions of sale. The booking is considered firm once customers have received this confirmation email from Les Prairies de la Mer. This confirmation is deemed to mark the signature date of the sale contract and the date on which these general conditions have been accepted.

2 - ONLINE PAYMENT AND SECURITY OF TRANSACTIONS

Customers are reminded that:

- An initial payment of 30% of the amount of the stay is made when booking a stay online. 

- The balance for a stay will be automatically deducted from the same bank card 30 days before arrival. This payment is carried out online using a bank card (Visa, Carte Bleue or MasterCard only) and a secure payment method via Pay Box. All the necessary means are implemented to ensure the confidentiality and security of data transmitted on the web. In this respect, the website uses an SSL (Secure Socket Layer) module, meaning that the information transmitted is encrypted by a software programme and no third party can obtain access to it.

PAYMENT OPTIONS Les Prairies de la mer

We take Visa or MasterCard and bank transfers :

BANK ACCOUNT DETAILS / IBAN

Bank code : 10096 - Sort Code : 18574 Account number : 00084809001- RIB : 58 Direct debit : CIC VAR (ENT)
48 Bd de Strasbourg 83000 Toulon 

IBAN : FR76 1009 6185 7400 0848 0900 158
BIC code : CMCIFRPP
Account name : CAMPING PRAIRIE DE LA MER
Please indicate the reservation number or name with any transfer. 

BOOKING CONDITIONS RIVIERA VILLAGES KON TIKI 

Kon Tiki Route des plages – 83350 RAMATUELLE – France

Tél +33(0)4 94 55 96 96 - Fax +33(0)4 94 55 96 95

www.riviera-villages.com - www.tiki-hutte.com - [email protected]

KonTiki campsite* - 580 pitches –

Prefectural classification order no. 2012/29 of 17/07/2012 SIRET FR 24 596 580 365 00044/ APE 5530Z

Form : SAS Société par actions simplifiées

Share capital : 79 029.57 €

Head office : Route des Plages RD 93 83350 RAMATUELLE

Trade & Companies register : N°RCS Fréjus : 596 580 365

EU VAT no.: FR 24 596 580 365 00044

A dynamic pricing system is introduced for the 2017 season at Kon Tiki. Starting on 5 December 2016, you can view current prices on this website and receive personalised assistance by contacting one of our hostesses on+33(0)4 94 55 96 96. The prices offered will change depending on availability of stock. The sooner you book, the more probable it is you will benefit from a lower price.

When using the services offered by RIVIERA VILLAGES, we would ask you to read the following general conditions carefully. These apply to the booking period from 5 December 2016 to 1st November 2017 for stays taking place from 8th April 2017 to 1st November 2017. They govern the sales of stays and apply as soon as a down payment is made. The fact of booking a stay implies complete acceptance of our general conditions.

These conditions can be modified and/or added to at any time by Riviera Villages. In this case, the new version will automatically apply to all new customers, who will be informed when it is put online on the website www. riviera-villages.com. Buyers acknowledge that they are fully aware that their acceptance of the content of these general conditions of sale does not require the manual or electronic signature of this document

PREAMBULE

The conditions for exercising activities concerned with the organisation and sale of trips or stays are laid down by the French Tourism Code, and more particularly articles L. 211-1 and thereafter of this Code. The purpose of these general conditions of sale is to govern the contractual relationship regarding the sale of individual stays between the company Kon Tiki and its customers, and to set their respective obligations.

The fact that Kon Tiki do not take advantage of any provisions in the general conditions may not be taken as a waiver on their part. Any booking implies Customers’ unreserved application and full acceptance of the general conditions, which take precedence over any other document. Unless Kon Tiki have made a prior exception in writing, these general conditions apply to all customers. All documents other than the general conditions of sale, including catalogues, prospectuses, advertising and notices, are purely informational

SERVICES, BOOKINGS, PRICES

1 - RESERVATIONS AND RULES FOR STAYS

• Details of the services provided during our trips and stays are indicated on our website, www.riviera-villages.com.

Starting on 5th December 2016, you can view current prices on this website and receive personalised assistance by contacting one of our hostesses on +33 (0) 4 94 55 96 96.

Customers can make use of the online or printed catalogue, or obtain descriptions of our services from our booking agents on site, by telephone or email. Customers themselves decide on the services they want when booking.

Customers acknowledge that they are aware of the content of services, the destination and booking procedures, and all the characteristics of stays and accommodation. They acknowledge that they have requested and obtained all the information required for making bookings in full awareness of the facts. Customers are responsible for their choice of booking and its suitability for their needs, and Riviera Villages may thus not be held responsible. The booking is deemed to have been accepted by customers at the end of the booking process. This process ends when Riviera Villages have received the down payment of 50%.

• A booking becomes effective solely with the agreement of the village, after receipt of the down payment, and of either the duly completed and signed booking contract or the acceptance of the general conditions of sale with online bookings.

• Bookings are not binding upon Riviera Villages unless the company has accepted them; RivieraVillages are free to do so or to refuse, depending on availability and more generally on any circumstances that could interfere with normal performance regarding the booking made. In particular, Riviera Villages offer family stays in the traditional sense, and accommodation is specifically designed for this purpose. Riviera Villages thus reserve the right to refuse any booking that goes against this principle or seeks to distort it.

Subject to availability for the dates required, you can book a stay according to the procedures indicated on page 1. 

*** With bookings made more than 30 days before the start of the stay: a down payment of 50% of the amount of the services booked must be paid when the booking for the village is made. The balance must be paid no later than 30 days before the start date of the stay in the village.

*** With bookings made less than 30 days before the start date of the stay: the entire payment must be made when the booking for the village is made. 

NB: After these deadlines, if we have not received your down payment or balance, we will consider your booking to be cancelled, and we will offer the corresponding services for sale again. In addition, cancellation conditions will apply. 

On receipt of your down payment, a confirmation of your stay will be sent to you indicating the balance still to be paid. Each payment must be accompanied by the dossier reference shown in this confirmation. Anyone who arrives at the stay venue without having paid the remaining balance beforehand will be refused entry.

With bookings made less than 30 days before departure, Customers must pay for the entire stay when booking. The date on which such bookings take place does not always make it possible to send you confirmation. You will then be deemed to have accepted all the information contained in the general conditions of sale or made known to you orally. 

For safety reasons, the number of people who turn up for rental stays may under no circumstances exceed the number of places in the accommodation allocated or the number of people indicated in the contract.

• NB: No refunds will be made for any stays that are curtailed, interrupted or broken off (late arrival, early departure) or any unused services.

2 - PAYMENT PROCEDURES FOR STAYS

Payment for stays can be made:

-by credit cards: Visa, Mastercard, Amex

-by banktransfer :

OUR BANK DETAILS / IBAN

• Account holder: KON TIKI, plage de pampelonne,

83350 Ramatuelle, France

• Bank : Société Marseillaise de Crédit Quai Gabriel Péri,

83990 Saint Tropez

• IBAN : FR 76 3007 7049 7410 4320 0020 093

• Code BIC: SMCTFR2A 

When making a bank transfer please quote your reservation number and name the reservation is made in.

3 - PRICES

3.1 : Prices and tourist taxes

• Prices for all our stays, accommodation and associated services can be viewed on our website. Prices are set for each category and type of accommodation, and are in euros. Riviera-Villages cannot be held responsible for any changes in exchange rates.

• Prices indicated are valid for the 2017 season. They correspond to one night and are quoted in euros.

• Tourist tax is not included in the price of the stay. (2016: €0.22/night/adulte in Ramatuelle).

• Our tax rates are subject to change in the event of an increase in tax rates which our holidays are subject to.

• Prices are dynamic and change as the season goes on, meaning that customers benefit from the cheapest price on the day they book. The earlier you book, the lower the prices.

• Given the above and the active role of customers in the determination of the price applicable to their stays, which depends on how early they book, Kon Tiki can under no circumstances be held responsible for any difference in price between two stays booked for the same period.

3.2 : Price reductions - Special offers.

To benefit from a price reduction as part of a special offer, you must take advantage of it when you book. Special offers are subject to certain conditions, particularly availability. It is not possible to combine several price reductions and special offers. Once customers have received confirmation or an invoice, they can no longer take advantage of a price reduction. 

4 - BOOKING ALTERATIONS

4.1 : Altering your booking

You can alter a booking at no charge up to 30 days before your original arrival date, subject to availability in one of the Riviera Villages. Please inform us rapidly by letter, email or fax, and confirm it with a recorded delivery letter with acknowledgement of receipt. A booking alteration can only be accepted within the limit of availabilities, and the request must be sent to Kon Tiki by recorded delivery with acknowledgement of receipt. The date retained after which customers can no longer make any changes to their stay is the date on which the letter with acknowledgement of receipt is sent, as evidenced by the postmark.

NB: If you fail to arrive without having made a specific alteration request, or indicating a delayed arrival date, the accommodation may be made available for sale 24 hours after the arrival date shown in the contract, and you will thus lose your booking and any sums already paid.

4.2 : Changes made by Kon Tiki

If before the departure date it becomes impossible to provide any of the stay’s services following the occurrence of an unpredictable and insuperable event, the failure by an unconnected third party to provide the services stipulated in the contract, or a case of force majeure, we will inform you as soon as we can. You will then be able to cancel the stay or accept a change. You must let us know what you have decided within 72 hours (cancellation will entail the immediate refund of all sums already paid, while acceptance of a change will give rise solely to the refund of sums paid in excess, as the case may be).

Please note that this kind of situation does not give the right to any indemnity

5 - CANCELLATION OF THE BOOKING

5.1 : Cancellation by the customer

If you wish to cancel a stay, please inform us promptly by letter, email or fax, and confirm this with a letter sent by recorded delivery with acknowledgement of receipt. Any request to cancel must also be confirmed with proof, sent by recorded delivery with acknowledgement of receipt to Kon Tiki. The date retained to put the customer’s cancellation of the stay into effect will be the date on which the letter with acknowledgement of receipt is sent, as evidenced by the postmark.

5.1.1 : Refund without cancellation costs

We will refund all sums previously paid (apart from administrative costs of €15), without cancellation costs up to the day before your arrival if the cancellation is due to the following substantial reasons, provided that appropriate proof is provided:

***The illness, accident or death of the person who made the booking, or of his/ her spouse, ascendants or descendants.

***The redundancy of the person who made the booking or of his/her spouse.

Any refund of money paid is done using the payment method that the reservee chose for the initial transaction.

5.1.2 : Refund with cancellation costs

If the cancellation takes place for a reason other than those listed above, no later than 15 days before the date of arrival, 50 euros cancellation fee will be applied.

Any refund of money paid is done using the payment method that the reservee chose for the initial transaction.

5.1.3 : Cancellations giving rise to no refund

If the cancellation takes place for a reason not stated above less than 15 days before the arrival date,there will be no refund.

5.2 : Cancellation by Riviera Villages

If Riviera Villages cancel the booking without proposing an alternative equivalent solution, you will obtain an immediate refund of all sums already paid. However, this cancellation does not give rise to any damages. Likewise, if Riviera Villages cancel a stay because of an event constituting force majeure as defined in article 1148 of the French Civil Code, you will receive a refund of the sums already paid, but no indemnity will be paid.

YOUR STAY

1 : PROCEDURES FOR THE STAY

It should be noted that our bungalows are mobile leisure homes and are not suitable for those with reduced mobility. Bookings for a campsite pitch or rented accommodation is made on a strictly personal basis. You may under no circumstances sublet or transfer your booking without the prior consent of the village. Children under age must be accompanied by their parents or legal guardians.

1.1: Camping pitches

The basic price includes the pitch for the tent, caravan or motorhome (max. 7.50 meters) for 6 people, water, electricity and access to the village amenities.

1.2 : Rental accommodation

• The rental accommodation is equipped. The basic package is for 1 to 6 places depending to the type of accommodation. The final cleaning, sheets and towels are included except in case of special offers excluding these services.

• Riviera Villages reserve the right to refuse access to the village to groups or families arriving with more participants than the capacity of the accommodation rented.

• It is possible to choose a particular bungalow number for an extra charge of 10% (according to availability).

• Each booking includes a parking space for ONE vehicle only

2 - ARRIVAL

2.1 : Handover of keys

Arrival dates vary according to the village and period (please see the special conditions of each village). On the day you arrive in the Riviera Village, bungalows will be available as from 4.00 p.m. However, if you wish to arrive earlier, we will make every effort to reduce the waiting period, depending on availabilities.

2.2 : Deposit

Customers are asked to pay a deposit by bank card.

This deposit will be returned to customers on the day they leave, after a comprehensive inventory of the bungalow. The management reserves the right to retain all or part of the deposit if any equipment is damaged. If tenants have to leave when reception is closed, the bungalow will be checked later and the deposit returned by post. The fact that a deposit is retained does not exclude the payment of additional compensation if costs come to more than this amount. 

3 - DURING YOUR STAY

3.1 : Internal rules

Internal rules are displayed in each Riviera Village. We would ask you to read and respect them. All customers must comply with these internal rules. All tenants are responsible for any disturbance or nuisance caused by people staying with or visiting them.

3.2 : Loss, theft, damages

The liability of Kon Tiki cannot be incurred in the event of the loss, theft or damage of personal property in our residences, whether in lodgings, car parks or communal areas. Kon Tiki thus decline any responsibility in the event of theft, fire, bad weather, etc., or in the event of any incidents involving the holidaymaker’s legal liability. We advise you to contact your insurance company to obtain an extension of your personal cover if necessary.

3.3 : Animals

Pets are accepted for a sum of 10 euros / day / animal if you’re renting. They need to be constantly supervised and kept on a lead by their owners during the stay. Any breach of hygiene (cleaning kit available free at reception) or safety caused by the animal may be sanctioned by the expulsion of its owners. A decree tolerates the presence of pets kept on a lead, on the beach. The vaccination booklet for dogs and cats must be up-to-date. Access of category one dogs («attack dogs») on public transport and public places with the exception of the main roads and premises open to the public is strictly prohibited.Dogs from category two (dogs classed as dangerous) must be muzzled and kept on a lead by an adult.

4 - DEPARTURES

On the departure date indicated in your contract, rental accommodation must be vacated by 10.00 a.m. The inventory may be checked. Tenants must pay for any objects that have been broken or damaged, together with any damage to the premises if this proves necessary. The deposit will be returned at the end of the stay after any compensation has been duly deducted for any damage noted during the end-of-stay inventory.

The fact that a deposit is retained does not exclude the payment of additional compensation if costs come to more than this amount.

For any delayed departure, you may be charged an additional day based on the price of that night.

OTHER CONDITIONS

1 - COMPLAINTS

A complaints service is available to our customers to express any dissatisfaction regarding their stay. To submit a complaint, customers can send them by letter (Kon Tiki, route des plages, 83350 RAMATUELLE), e-mail ([email protected] com), littoral, 83310 Grimaud), by e-mail ([email protected]), or via our end-of-stay satisfaction survey.

During the stay, our teams at reception are available from 8am to 8pm nonstop 7/7 days, and the caretakers are available from 8pm to 8am to deal with any complaint. Complaints may concern the accommodation’s conformity with the booking, or the conformity of services with customers’ requirements. The management undertakes to reply in detail to any written complaint as long as it is not anonymous. If customers seek compensation for a complaint, they must indicate this in a recorded letter with acknowledgement of receipt sent to the manager of the village within one month of the end of the stay, indicating the dossier number

2 - LIABILITY

In accordance with article L.212-1 of the French Consumer Code, Riviera Villages undertake to ensure that their services comply with current legal requirements. Customers expressly acknowledge that Riviera Villages cannot be held responsible for the communication by its partners or any third parties of any false information indicated in the Riviera Villages brochure or website concerning the reception sites, including presentation photos, descriptions, activities, leisure facilities, and operating dates. All photos and texts used in the Riviera Villages brochure or website are non-contractual, and are for information only.

It may happen that certain activities and installations offered by the villages, indicated in the brochure description, are cancelled, notably for reasons linked with the climate or an event of force majeure as defined by the French courts.

Kon Tiki are responsible for the proper execution of all obligations arising from the contract. However, Kon Tiki are exonerated from their responsibility if the non-execution or incomplete performance of the contract can be attributed either to the customer, to the unpredictable and insuperable act of a third party unconnected with the services stipulated in the contract, or to a case of force majeure as defined in article 1148 of the French Civil Code.

3 - DISPUTES

Any claims concerning the non-conformity of services with contractual commitments must be indicated first of all in writing by recorded delivery with acknowledgement of receipt to the manager of the village concerned. Customers and Riviera Villages expressly acknowledge that relations are governed by French law. In the event of a dispute, the courts in the area where the village is domiciled shall have jurisdiction.

4 - DATA PROTECTION

The information you communicate when you place your order is not transmitted to any third parties. This information will be considered confidential by Riviera Villages. It will be used solely by the internal departments of Riviera Villages in order to process your order and to strengthen and personalise the communication and services offer reserved for Riviera Villages customers according to their centres of interest.

According to the French Data Protection act of 6 January 1978, you have the right to access, correct and oppose personal data concerning you. To do so, you can make a request in writing indicating your full name and address and send it to: Kon Tiki – Route des plages - 83350 RAMATUELLE – France

5 - POLICE FORMS

According to Order 2015-1002 of 18 August 2015, operators of camping and caravan sites and other land with facilities are required to have an individual police form completed and signed by any foreigners when they arrive. The model for this form is set by a joint order of the Minister of the Interior, the Minister in charge of immigration and the Minister in charge of tourism. Personal information collected in this way includes the following:

« 1. Full name;

« 2. Date and place of birth;

« 3. Nationality;

« 4. Usual address abroad;

« 5. The foreigner’s mobile number and email address;

« 6. The arrival date at the establishment and planned departure date.

« Children under 15 can be included on the form of an adult accompanying them.

ONLINE PAYMENT AND SECURITY OF TRANSACTIONS

1 - TECHNICAL DETAILS OF ONLINE BOOKING

As previously indicated, customers can book stays online via the websites: www.riviera-villages.com or www.tiki-hutte.com.

Notwithstanding the rightful application of the previous clauses of the general conditions to any booking, whatever its form, the technical procedures for online booking are detailed here. Customers can decide online bookings according to the availability and price applicable. They can also choose a number of optional services. Online booking is carried out in several stages, enabling customers to check that the stay chosen meets their wishes, and to go back over the booking before finally confirming it.

A booking for a stay at Kon Tiki will only be validly registered on the site if customers have clearly identified themselves with a login, or have created a user account. The final confirmation of a booking enables customers to check that it meets all their requirements, and to indicate their acceptance of these general conditions of sale before going on to make the secure payment of the 50% down payment required.

Once all these stages are completed, Kon Tiki will confirm the registered booking through an email, which also contains a link to these general conditions of sale. The booking is considered firm once customers have received this confirmation email from Kon Tiki.

This confirmation is deemed to mark the signature date of the sale contract and the date on which these general conditions have been accepted.

2 - ONLINE PAYMENT AND SECURITY OF TRANSACTIONS

Customers are reminded that: - An initial payment of 50% of the amount of the stay is made when booking a stay online.

The balance for a stay will be automatically deducted from the same bank card 30 days before arrival.

This payment is carried out online using a bank card (Amex, Visa, Carte Bleue or MasterCard only) and a secure payment method via Pay Box. All the necessary means are implemented to ensure the confidentiality and security of data transmitted on the web. In this respect, the website uses an SSL (Secure Socket Layer) module, meaning that the information transmitted is encrypted by a software programme and no third party can obtain access to it.

General terms and conditions Toison d'Or 

*** Riviera Villages individual stays***

LA TOISON D’OR

Plage de Pampelonne – 842 Chemin des Tamaris

83350 RAMATUELLE – France

Tél +33(0)4 94 79 83 54  - Fax +33(0)4 94 79 85 70

www.riviera-villages.com/Toison-d-Or-

[email protected]

Camping **** - 500 emplacements

SIRET n° 316 253 723 00019 / APE 5530Z

Forme : Société par Actions Simplifiées

Capital social : 76 224,51 euros

 Siège social : Plage de Pampelonne – 842 Chemin des Tamaris  – 83350 RAMATUELLE

 N° RCS Fréjus : 316 253 723

 N° TVA Intracommunautaire : FR 10 316 253 723 00019

When using the services offered by RIVIERA VILLAGES, we would ask you to read the following general conditions carefully. These apply to the booking period from 1st December 2015 to 2nd October 2016 for stays taking place from 1st April 2016 to 2nd October 2016. They govern the sales of stays and apply as soon as a down payment is made. The fact of booking a stay implies complete acceptance of our general conditions.

These conditions can be modified and/or added to at any time by Riviera Villages. In this case, the new version will automatically apply to all new customers, who will be informed when it is put online on the website www.riviera-villages.com. Buyers acknowledge that they are fully aware that their acceptance of the content of these general conditions of sale does not require the manual or electronic signature of this document. 

INTRODUCTION

The conditions for exercising activities concerned with the organisation and sale of trips or stays are laid down by the French Tourism Code, and more particularly articles L. 211-1 and thereafter of this Code. The purpose of these general conditions of sale is to govern the contractual relationship regarding the sale of individual stays between the company La Toison d’Or and its customers, and to set their respective obligations. The fact that La Toison d’Or does not take advantage of any provisions in the general conditions may not be taken as a waiver on their part. Any booking implies Customers’ unreserved application and full acceptance of the general conditions, which take precedence over any other document. Unless La Toison d’Or has made a prior exception in writing, these general conditions apply to all customers. All documents other than the general conditions of sale, including catalogues, prospectuses, advertising and notices, are purely informational.

Services, bookings and prices

1 - RESERVATIONS AND RULES FOR STAYS

• Details of the services provided during our trips and stays are indicated on our website, www.riviera-villages.com. Starting on 1 December 2015, you can view current prices on this website and receive personalised assistance by contacting one of our hostesses on +33(0)4 94 79 83 54.

Customers can make use of the online or printed catalogue, or obtain descriptions of our services from our booking agents on site, by telephone or email. Customers themselves decide on the services they want when booking.

Customers acknowledge that they are aware of the content of services, the destination and booking procedures, and all the characteristics of stays and accommodation. They acknowledge that they have requested and obtained all the information required for making bookings in full awareness of the facts. Customers are responsible for their choice of booking and its suitability for their needs, and Riviera Villages may thus not be held responsible. The booking is deemed to have been accepted by customers at the end of the booking process. This process ends when Riviera Villages have received the down payment of 50%.

• A booking becomes effective solely with the agreement of the village, after receipt of the down payment, and of either the duly completed and signed booking contract or the acceptance of the general conditions of sale with online bookings.

• Bookings are not binding upon Riviera Villages unless the company has accepted them; Riviera Villages are free to do so or to refuse, depending on availability and more generally on any circumstances that could interfere with normal performance regarding the booking made. In particular, Riviera Villages offer family stays in the traditional sense, and accommodation is specifically designed for this purpose. Riviera Villages thus reserve the right to refuse any booking that goes against this principle or seeks to distort it. 

• Subject to availability for the dates required, you can book a stay according to the procedures indicated on page 1.

• Your registration must be accompanied by a down payment of 50% of the price of the stay including VAT, and must reach us no later than 72 hours after you have made the booking. This will only become final when your down payment has been registered. The balance of the price must be paid no later than 30 days before your arrival date. Thus:

***With bookings made more than 30 days before the start of the stay: a down payment of 50% of the amount of the services booked must be paid when the booking for the village is made. The balance must be paid no later than 30 days before the start date of the stay in the village.

***With bookings made less than 30 days before the start date of the stay: the entire payment must be made when the booking for the village is made.

NB: After these deadlines, if we have not received your down payment or balance, we will consider your booking to be cancelled, and we will offer the corresponding services for sale again. In addition, cancellation conditions will apply.

On receipt of your down payment, a confirmation of your stay will be sent to you indicating the balance still to be paid. Each payment must be accompanied by the dossier reference shown in this confirmation.

Anyone who arrives at the stay venue without having paid the remaining balance beforehand will be refused entry. With bookings made less than 30 days before departure, Customers must pay for the entire stay when booking. The date on which such bookings take place does not always make it possible to send you confirmation. You will then be deemed to have accepted all the information contained in the general conditions of sale or made known to you orally. 

For safety reasons, the number of people who turn up for rental stays may under no circumstances exceed the number of places in the accommodation allocated or the number of people indicated in the contract. If the accommodation is over-occupied, i.e. the number of people exceeds the standard occupation capacity, supplementary charges may apply, which vary depending on the site and period. Prices are indicated at the time of booking. 

NB: No refunds will be made for any stays that are curtailed, interrupted or broken off (late arrival, early departure) or any unused services.

2 -PAYMENT PROCEDURES FOR STAYS

Payments for stays, can be made by credit/debit card (Visa, Mastercard or AMEX) or bank transfer (bank transfers accepted for stays of a minimum of 7 nights) In the event of a cancellation, any refund will be made by card (Visa, Mastercard or AMEX) or bank transfer. 

3 -PRICES

3.1: Prices and tourist tax

• Prices for all our stays, accommodation and associated services can be viewed on our website. Prices are set for each category and type of accommodation, and are in euros. Riviera-Villages cannot be held responsible for any changes in exchange rates. 

• Prices indicated are valid for the 2016 season. They correspond to one night and are quoted in euros.

• The tourist tax is not included in the price of your stay. The rate of tax is set by the local government (2015: 0.60€ per person per night from 18 years old).

• Prices including tax may be changed if there is an increase in the rate of the taxes for which our stays are liable.

• Prices are dynamic and change as the season goes on, meaning that customers benefit from the cheapest price on the day they book.

• Given the above and the active role of customers in the determination of the price applicable to their stays, which depends on how early they book, La Toison d’Or can under no circumstances be held responsible for any difference in price between two stays booked for the same period.

3.2: Price Reductions – Special Offers.

To benefit from a price reduction as part of a special offer, you must take advantage of it when you book.

Special offers are subject to certain conditions, particularly availability. It is not possible to combine several price reductions and special offers. Once customers have received confirmation or an invoice, they can no longer take advantage of a price reduction.

4 - BOOKING ALTERATIONS

4.1: Altering your booking

You can alter a booking at no charge up to 30 days before your original arrival date, subject to availability in one of the Riviera Villages. Please inform us rapidly by letter, email or fax, and confirm it with a recorded delivery letter with acknowledgement of receipt. A booking alteration can only be accepted within the limit of availabilities, and the request must be sent to La Toison d’Or by recorded delivery with acknowledgement of receipt.

The date retained after which customers can no longer make any changes to their stay is the date on which the letter with acknowledgement of receipt is sent, as evidenced by the postmark. 

NB: If you fail to arrive without having made a specific alteration request, or indicating a delayed arrival date, the accommodation may be made available for sale 24 hours after the arrival date shown in the contract, and you will thus lose your booking and any sums already paid.

4.2: Changes made by La Toison D’Or

If before the departure date it becomes impossible to provide any of the stay’s services following the occurrence of an unpredictable and insuperable event, the failure by an unconnected third party to provide the services stipulated in the contract, or a case of force majeure, we will inform you as soon as we can. You will then be able to cancel the stay or accept a change. You must let us know what you have decided within 72 hours (cancellation will entail the immediate refund of all sums already paid, while acceptance of a change will give rise solely to the refund of sums paid in excess, as the case may be). Please note that this kind of situation does not give the right to any indemnity.

5 - BOOKING CANCELLATIONS

5.1: Cancellation by the customer

If you wish to cancel a stay, please inform us promptly by letter, email or fax, and confirm this with a letter sent by recorded delivery with acknowledgement of receipt.

Any request to cancel must also be confirmed with proof, sent by recorded delivery with acknowledgement of receipt to La Toison d’Or.

The date retained to put the customer’s cancellation of the stay into effect will be the date on which the letter with acknowledgement of receipt is sent, as evidenced by the postmark. 

5.1.1: Refund without cancellation costs

We will refund all sums previously paid (apart from administrative costs of €15), without cancellation costs up to the day before your arrival if the cancellation is due to the following substantial reasons, provided that appropriate proof is provided:

***The illness, accident or death of the person who made the booking, or of his/her spouse, ascendants or descendants.

***The redundancy of the person who made the booking or of his/her spouse.

5.1.2: Refunds with cancellation costs

If cancellation occurs for any other reason not listed above, no later than 15 days before the date of arrival, 50 euros cancellation fee will be applied.

5.1.3: Cancellations giving rise to no refund

If the cancellation takes place for a reason not stated above less than 15 days before the arrival date, there will be no refund.

5.2: Cancellation by Riviera Villages

If Riviera Villages cancel the booking without proposing an alternative equivalent solution, you will obtain an immediate refund of all sums already paid. However, this cancellation does not give rise to any damages.

Likewise, if Riviera Villages cancel a stay because of an event constituting force majeure as defined in article 1148 of the French Civil Code, you will receive a refund of the sums already paid, but no indemnity will be paid.

Your stay

1: PROCEDURES FOR THE STAY

It should be noted that our bungalows are mobile leisure homes and are not suitable for those with reduced mobility. However, certain specific lodgings and infrastructures are especially designed for people with reduced mobility. For further information, please contact reception. Bookings for rented accommodation is made on a strictly personal basis. You may under no circumstances sublet or transfer your booking without the prior consent of the village. Children under age must be accompanied by their parents or legal guardians. 

1.1: Rental accommodation

• Rental accommodation is fully equipped. The basic package is for 1 to 6 places depending on the type of accommodation.

• Riviera Villages reserve the right to refuse access to the village to groups or families arriving with more participants than the capacity of the accommodation rented, or to increase the price of the stay. 

• It is possible to choose a particular bungalow number for an extra charge of 10% (according to availability).

• Any change in accommodation at the customer’s initiative during the stay will be invoiced at €50 (for cleaning costs).

2 - ARRIVAL

2.1: Handover of keys

Arrival dates vary according to the village and period (please see the special conditions of each village). On the day you arrive in the Riviera Village, bungalows will be available as from 4.00 p.m.

2.2: Deposit

Customers are asked to pay a deposit of €200 on arrival, by bank card. This deposit will be returned to customers on the day they leave, after a comprehensive inventory of the bungalow. The management reserves the right to retain all or part of the deposit if the rented premises are insufficiently clean or if any equipment is damaged. If tenants have to leave when reception is closed, the bungalow will be checked later and the deposit returned by post. The fact that a deposit is retained does not exclude the payment of additional compensation if costs come to more than this amount

3 -DURING YOUR STAY

3.1: Internal rules

Internal rules are displayed in each Riviera Village. We would ask you to read and respect them. All customers must comply with these internal rules. All tenants are responsible for any disturbance or nuisance caused by people staying with or visiting them.

3.2: Loss, theft and damage

The liability of La Toison d’Or cannot be incurred in the event of the loss, theft or damage of personal property in our residences, whether in lodgings, car parks or communal areas. La Toison d’Or thus declines any responsibility in the event of theft, fire, bad weather, etc., or in the event of any incidents involving the holidaymaker’s legal liability. Riviera Villages also decline any responsibility for tenants’ valuables, personal belongings or objects, or safes rented at reception. (Price for 2015: €15/week + deposit of €15). We advise you to contact your insurance company to obtain an extension of your personal cover if necessary.

3.3: Animals

Pets are accepted at a flat rate of €10/day if you are renting accommodation. Animals must be constantly supervised and kept on a lead by their owners during their stay. Failure to keep the premises sufficiently clean (free doggy bag available from reception), and any danger caused by animals may be sanctioned by the expulsion of their owners. A prefectural order prohibits the presence of any pets on the beach. Vaccination records for dogs and cats must be up-to-date.  First category dogs are strictly forbidden on public transport, in public places apart from the public highway and in premises open to the public. Second category dogs must be muzzled and kept on a lead by an adult. 

4 - DEPARTURES

On the departure date indicated in your contract, rental accommodation must be vacated by 10.00 a.m. It must be left in clean condition, and the inventory may be checked. Tenants must pay for any objects that have been broken or damaged, together with any damage to the premises if this proves necessary. The deposit will be returned at the end of the stay after any compensation has been duly deducted for any damage noted during the end-of-stay inventory.

The fact that a deposit is retained does not exclude the payment of additional compensation if costs come to more than this amount. If you leave after the stipulated deadline, you may be invoiced for an additional day at the current price per night.

Other conditions

1 -COMPLAINTS

A complaints service is available to our customers to express any dissatisfaction regarding their stay. To submit a complaint, customers can send them by letter (La Toison d’Or, 842 Chemin des Tamaris, 83350 Ramatuelle), by e-mail ([email protected]), or via our end-of-stay satisfaction survey. Throughout the stay, our reception and caretaker teams are available to deal with any complaints from 8 a.m. to 8 p.m. Complaints may concern the accommodation’s conformity with the booking, or the conformity of services with customers’ requirements. The management undertakes to reply in detail to any written complaint as long as it is not anonymous. If customers seek compensation for a complaint, they must indicate this in a recorded letter with acknowledgement of receipt sent to the manager of the village within one month of the end of the stay, indicating the dossier number.

2 -LIABILITY

In accordance with article L.212-1 of the French Consumer Code, Riviera Villages undertake to ensure that their services comply with current legal requirements. Customers expressly acknowledge that Riviera Villages cannot be held responsible for the communication by its partners or any third parties of any false information indicated in the Riviera Villages brochure or website concerning the reception sites, including presentation photos, descriptions, activities, leisure facilities, and operating dates. All photos and texts used in the Riviera Villages brochure or website are non-contractual, and are for information only.

It may happen that certain activities and installations offered by the villages, indicated in the brochure description, are cancelled, notably for reasons linked with the climate or an event of force majeure as defined by the French courts. La Toison d’Or is responsible for the proper execution of all obligations arising from the contract. However, La Toison d’Or is exonerated from their responsibility if the non-execution or incomplete performance of the contract can be attributed either to the customer, to the unpredictable and insuperable act of a third party unconnected with the services stipulated in the contract, or to a case of force majeure as defined in article 1148 of the French Civil Code.

3 -DISPUTES

Any claims concerning the non-conformity of services with contractual commitments must be indicated first of all in writing by recorded delivery with acknowledgement of receipt to the manager of the village concerned. Customers and Riviera Villages expressly acknowledge that relations are governed by French law. In the event of a dispute, the courts in the area where the village is domiciled shall have jurisdiction. 

4 -DATA PROTECTION

The information you communicate when you place your order is not transmitted to any third parties. This information will be considered confidential by Riviera Villages. It will be used solely by the internal departments of Riviera Villages in order to process your order and to strengthen and personalise the communication and services offer reserved for Riviera Villages customers according to their centres of interest.

According to the French Data Protection act of 6 January 1978, you have the right to access, correct and oppose personal data concerning you. To do so, you can make a request in writing indicating your full name and address and send it to: La Toison d’Or, 842 Chemin de Tamaris, 83350 Ramatuelle– France

5 -LA TOISON D’OR: SPECIAL CONDITIONS

Riviera Village LA TOISON D’OR is open from 1st April to 2nd October 2016.

Payment can be made by

*debit/ credit card: We accept Visa, MasterCard and AMEX

The balance will be automatically debited from the same card.

* bank transfer: We accept bank transfers for stays of 7 nights or more. 

 Please ensure you quote your dossier n° on the bank transfer and send us a copy straight away by email or fax.

OUR BANK DETAILS: Account Holder: ICC TOISON D’OR

IBAN : FR76 3007 7049 7410 0236 0020 077 BIC : SMCTFR2A

Specification

«Kasai» accommodation by Toison d’ Or: Prices include linen (sheets, pillowcases and towels are placed in the accommodation) and end cleaning.

«Cottage » accommodation by NaturaPark: Bed linen and towels are not included in the price, but may be hired in the village.

Special offer

A 10% discount will be applied to stays of 7 nights or more, according to the available stock of accommodation and period. For more information please contact our reservations department.

The Pass Kasai Gold

Exclusive with the option :  «PASS KASAI GOLD » “ Subject to a supplement of 10% of the total hiring price, you can choose the exact emplacement of your accommodation and benefit from more spacious accommodation (depending on availability) and a personalised welcome on arrival.

* This option is subject to conditions of the length of stay.

The following types of accommodation exist in different sizes:

Kasai Plage 2 Beds ( 21m² & 26m² ) Kasai Jardin 2 Beds

( 21m² & 25m² ) Kasai Jardin 3 Beds ( 28m² & 30m²)

Kasai Paradise 2 Beds (21m² & 25m²)

For more information consult page 28 in the brochure.

Options available at an additional cost:

- The reception: Domestic animal (one per bungalow), late departure (between 10 and 12 a.m.)

- The conciergerie: WIFI access. One free WIFI card will be offered for stays in Kasai Mer, Plage 3 Beds, Loft and Lodge.

-The Laverie Toison d’Or: Beds made on arrival, linen and towel hire (Tariff available online: www.riviera-villages.com and  reservations by email : [email protected]

-Service Azur: Hiring of baby beds, Senseo or Nespresso coffee machines, electric plancha grill, sunbeds etc.  (Tariff available online: www.riviera-villages.com and  reservations by telephone +33(0)607474575 or by email [email protected] )

Parking

There is one parking place allocated for one vehicle only per bungalow within the village.

Cancellation

In case of cancellation, for whatever reason, reimbursement will be made 30 days after the cancellation.

6 - POLICE FORMS

According to Order 2015-1002 of 18 August 2015, operators of camping and caravan sites and other   land with facilities are required to have an individual police form completed and signed by any foreigners when they arrive. The model for this form is set by a joint order of the Minister of the Interior, the Minister in charge of immigration and the Minister in charge of tourism. Personal information collected in this way includes the following:

« 1. Full name;

« 2. Date and place of birth;

« 3. Nationality;

« 4. Usual address abroad;

« 5. The foreigner’s mobile number and email address;

« 6. The arrival date at the establishment and planned departure date.

« Children under 15 can be included on the form of an adult accompanying them.

Specific provisions for online booking

1 -TECHNICAL DETAILS OF ONLINE BOOKING PROCEDURES

As previously indicated, customers can book stays online via the website www.riviera-villages.com. Notwithstanding the rightful application of the previous clauses of the general conditions to any booking, whatever its form, the technical procedures for online booking are detailed here. Customers can decide online bookings according to the availability and price applicable. They can also choose a number of optional services. Online booking is carried out in several stages, enabling customers to check that the stay chosen meets their wishes, and to go back over the booking before finally confirming it. A booking for a stay at La Toison d’Or will only be validly registered on the site if customers have clearly identified themselves with a login, or have created a user account. 

The final confirmation of a booking enables customers to check that it meets all their requirements, and to indicate their acceptance of these general conditions of sale before going on to make the secure payment of the 50% down payment required.

Once all these stages are completed, La Toison d’Or will confirm the registered booking through an email, which also contains a link to these general conditions of sale. The booking is considered firm once customers have received this confirmation email from La Toison d’Or. This confirmation is deemed to mark the signature date of the sale contract and the date on which these general conditions have been accepted.

2 -ONLINE PAYMENT AND SECURITY OF TRANSACTIONS

Customers are reminded that:

- An initial payment of 50% of the amount of the stay is made when booking a stay online.

- The balance for a stay will be automatically deducted from the same bank card 30 days before arrival. This payment is carried out online using a bank card (Visa, MasterCard or AMEX only) and a secure payment method via Pay Box. All the necessary means are implemented to ensure the confidentiality and security of data transmitted on the web. In this respect, the website uses an SSL (Secure Socket Layer) module, meaning that the information transmitted is encrypted by a software programme and no third party can obtain access to it.